Yvonne Miller

Boyd Corporation

01.1983 - 05.2025

Managed high-stakes table games, ensuring accurate payouts and adherence to gaming regulations.
Conducted thorough evaluations of dealer performance levels, providing constructive feedback to help improve overall skill sets.
Enhanced customer satisfaction by effectively managing casino floor operations and addressing guest concerns promptly.
Assisted in resolving disputes between players and dealers, ensuring fair play standards were upheld at all times.
Maintained compliance with all local, state, and federal gaming regulations, ensuring the casino''s reputation for integrity remained intact.
Supported smooth transitions during shift changes by effectively communicating pertinent information to incoming supervisors.
Maintained accurate records of all gaming activities, reporting discrepancies or suspicious activity to management as needed.
Improved employee performance through consistent coaching, training, and feedback on job responsibilities.
Trained, supervised and evaluated workers.
Observed players for signs of cheating, notifying security staff of discovered evidence.
Performed paperwork required for monetary transactions.
Supervised distribution of complimentary meals, rooms and other discounted bonuses.
Established and maintained banks and table bet limits for each supervised game.
Watched gamblers on floor to isolate cheaters by identifying card counting or marking cards.