JOHN WINSLER
Henderson,NV
Summary
Adaptable professional with 41+ years of experience and a proven knowledge of customer service, vendor, customer communications, and security operations. Aiming to leverage my skills to successfully fill the role at your company.
Professional in gaming industry with thorough understanding of casino floor management and regulatory compliance. Capable of optimizing team performance and resolving guest concerns effectively. Proven ability to collaborate with staff and adapt to dynamic environments, enhancing overall operational efficiency and guest satisfaction.
Overview
45
45
years of professional experience
Work History
Casino Floor Supervisor
Caesars Entertainment
Las Vegas, NV
09.2024 - Current
- Supervised daily casino operations, ensuring compliance with gaming regulations and company policies.
- Trained and mentored team members on customer service standards and operational procedures.
- Monitored gaming activities to prevent fraud, cheating, and other illegal practices.
- Implemented efficient scheduling strategies to optimize staff coverage during peak hours.
ASSISTANT SHIFT MANAGER
M Resort Spa Casino
Henderson, Nevada
03.2024 - 09.2024
- Oversee casino operations and table games.
- Facilitated communication between upper management and staff members regarding any issues that arose.
- Interact with the surveillance department to advise them of any irregularities encountered while observing games.
- Maintained positive rapport and interactions with all departments. Resolve customer or employee complaints.
- Manage daily scheduling.
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members on operational procedures and customer interaction standards.
ASSISTANT SHIFT MANAGER
HOLLYWOOD CASINO AT GREEKTOWN
DETROIT, MICHIGAN
10.2021 - 02.2024
- Oversee casino operations and table games such as single zero (european) roulette, double or triple zero roulette, double deck (pitch) blackjack, 6/8 deck blackjack, midi-baccarat, craps, pai gow poker, and carnival/novelty poker games
- Interact with the surveillance department to advise them of any irregularities encountered while observing games
- Maintained positive rapport and interactions with all departments
- Resolve customer or employee complaints
- Manage daily scheduling.
FLOOR SUPERVISOR
MGM GRAND RESORTS INTERNATIONAL
LAS VEGAS, NEVADA
06.2000 - 09.2021
- Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service
- Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards and notify security staff of suspected cheating
- Resolve customer and employee complaints
- Monitor stations and games and move dealers from game to game to ensure adequate staffing
- Report customer-related incidents occuring in gaming areas to supervisors
- Determine how many gaming tables to open each day and schedule staff accordingly.
FLOOR SUPERVISOR
HILTON HOTEL & CASINO
LAS VEGAS, NEVADA
11.1996 - 06.2000
- Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor
- Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating
- Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary
- Monitor credit extended to players
- Set and maintain a bank and table limit for each game.
ASSISTANT PIT MANAGER
RIO HOTEL & CASINO
LAS VEGAS, NEVADA
04.1994 - 11.1996
- Perform paperwork required for monetary transactions
- Explain and interpret house rules, such as game rules or betting limits for patrons
- Direct workers compiling summary sheets for each event to record amounts wagered and amounts to be paid to winners
- Establish policies on types of gambling offered, odds, or extensions of credit
- Determine how many gaming tables to open each day and schedule staff accordingly.
FLOOR SUPERVISOR
HARRAS HOTEL & CASINO
LAS VEGAS, NEVADA
03.1993 - 04.1994
- Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service
- Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating
- Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games
- Monitor stations and games and move dealers from game to game to ensure adequate staffing.
DEALER/BOX PERSON
CIRCUS CIRCUS HOTEL & CASINO
LAS VEGAS, NEVADA
08.1985 - 03.1993
- Pay winnings or collect losing bets as established by the rules and procedures of a specific game
- Stand behind a gaming table and deal the appropriate number of cards to each player
- Deal cards to house hands, and compare these with players' hands to determine winners, as in blackjack
- Check to ensure that all players have placed bets before play begins
- Start and control games and gaming equipment, and announce winning numbers or colors.
SECURITY GUARD
UNION PLAZA HOTEL & CASINO
LAS VEGAS, NEVADA
04.1983 - 08.1985
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of the premises
- Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual disturbance
- Circulate among visitors, patrons, and employees to preserve order and protect property
- Inspect and adjust security systems, equipment, or machinery to ensure operational use and to detect evidence of tampering.
SECURITY SPECIALIST
UNITED STATES AIR FORCE
LAS VEGAS, NEVADA
01.1981 - 04.1983
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of the premises
- Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates
- Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
- Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary.
Education
HIGH SCHOOL DIPLOMA -
LINCOLN HIGH
STOCKTON, CALIFORNIA06-1981
Skills
- Table games
- Casino Operations
- Hospitality
- Customer Service
- Security
- Interpersonal skills
- Consistent
- Communication skills
- Leadership/Management
- Policy enforcement
- Guest relations
- Employee scheduling
- Compliance monitoring
References
AVAILABLE UPON REQUEST
Timeline
Casino Floor Supervisor
Caesars Entertainment
09.2024 - Current
ASSISTANT SHIFT MANAGER
M Resort Spa Casino
03.2024 - 09.2024
ASSISTANT SHIFT MANAGER
HOLLYWOOD CASINO AT GREEKTOWN
10.2021 - 02.2024
FLOOR SUPERVISOR
MGM GRAND RESORTS INTERNATIONAL
06.2000 - 09.2021
FLOOR SUPERVISOR
HILTON HOTEL & CASINO
11.1996 - 06.2000
ASSISTANT PIT MANAGER
RIO HOTEL & CASINO
04.1994 - 11.1996
FLOOR SUPERVISOR
HARRAS HOTEL & CASINO
03.1993 - 04.1994
DEALER/BOX PERSON
CIRCUS CIRCUS HOTEL & CASINO
08.1985 - 03.1993
SECURITY GUARD
UNION PLAZA HOTEL & CASINO
04.1983 - 08.1985
SECURITY SPECIALIST
UNITED STATES AIR FORCE
01.1981 - 04.1983
HIGH SCHOOL DIPLOMA -
LINCOLN HIGH