Chris Cook

• Leveraged extensive knowledge of various table games to provide expert guidance on rules, strategies, and proper etiquette to both dealers and patrons alike.
• Provided exceptional guest service, resulting in repeat business and positive word-of-mouth referrals.
• Oversaw area games to maintain security and compliance.

• Maintained accurate records of player ratings to assist marketing efforts in targeting high-value guests for promotional offers.
• Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
• Managed disputes diplomatically, ensuring fair resolutions while maintaining a positive atmosphere for all guests.
• Conducted regular performance evaluations of table games staff, identifying areas for improvement and providing constructive feedback.

• Maintained accurate records of player ratings to assist marketing efforts in targeting high-value guests for promotional offers.
• Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.

• Kept games fair by proactively identifying and removing suspected cheaters.
• Oversaw Daily operations of newly constructed million dollar High Limit Room
• Oversaw and conducted training for supervisors and dealers working in the newly implemented 16 Table Double Deck Pitch Pit.
• Conducted various table games protection and card counting classes for dealers and supervisors.
• Performed Shift Manager duties when appropriate

Spent extensive time as the acting Shift Manager covering medical and military leaves of absence.

Worked as Casino M.O.D. whenever filling the Shift Manager position.

Conducted extensive training related to Table Games Protection.