Cheryl Robinson
Chery Hill,NJ
Summary
Personable and detail-oriented professional with knack for managing fast-paced environments and ensuring smooth operations. Possesses solid understanding of casino regulations and compliance, paired with strong skills in customer service and conflict resolution. Dedicated to enhancing guest experiences and maintaining positive atmosphere on casino floor.
Overview
5
5
years of professional experience
Work History
Casino Floor Supervisor
Sugarhouse Casino
01.2010 - 05.2015
- Maintained accurate records of all gaming activities, reporting discrepancies or suspicious activity to management as needed.
- Enhanced customer satisfaction by effectively managing casino floor operations and addressing guest concerns promptly.
- Supported smooth transitions during shift changes by effectively communicating pertinent information to incoming supervisors.
- Managed high-stakes table games, ensuring accurate payouts and adherence to gaming regulations.
- Assisted in resolving disputes between players and dealers, ensuring fair play standards were upheld at all times.
- Participated in ongoing professional development opportunities designed to expand knowledge base about emerging technologies within the industry.
Education
Bachelor of Arts - Science
Rutgers UniversityCamden, NJ
Camden, NJ06-2009
Skills
- Surveillance monitoring
- Guest relations
- Gaming equipment maintenance
- Policy enforcement
- Employee scheduling
- Table game supervision
- Leading employees
- Greeting guests
- Training employees
- Resolving complaints
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
Timeline
Casino Floor Supervisor
Sugarhouse Casino
01.2010 - 05.2015
Bachelor of Arts - Science
Rutgers UniversityCamden, NJ
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