Vincent letendre
4205 Tropicana Ave B-2014 ,NV
Summary
Dynamic Casino Floor Supervisor with extensive experience at Circa Casino, excelling in compliance monitoring and guest relations. Proven track record in training employees and implementing process improvements, enhancing operational efficiency and customer satisfaction. Skilled in gaming equipment maintenance and adept at leading teams to deliver exceptional service in high-pressure environments.
Overview
2027
2027
years of professional experience
Work History
Casino Floor Supervisor
Circa Casino
- Conducted regular inspections of gaming equipment for functionality and compliance.
- Implemented process improvements to enhance efficiency in daily operations.
- Analyzed customer feedback to identify areas for service enhancement and staff training needs.
- Collaborated with management on scheduling staff to optimize coverage during peak hours.
Uber Driver
Uber And Lyft
Las Vegas, NV
04.2023 - Current
- Navigated city routes efficiently to ensure timely passenger pickups and drop-offs.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Communicated effectively with passengers, providing information on local attractions and services.
- Managed in-app navigation systems to optimize trip efficiency and reduce wait times.
Casino Floor Supervisor
Resorts World Genting
Las Vegas, NV
10.2020 - 04.2023
- Supervised gaming operations, ensuring compliance with regulations and company policies.
- Trained and mentored staff on customer service standards and operational procedures.
- Monitored floor activities, addressing issues to maintain a positive guest experience.
- Coordinated with security to manage incidents and ensure safety of patrons and employees.
Back up Shift Manger
Circus Circus Hotel & Resort
Las Vegas, NV
06.2020 - 10.2020
- Supervised daily operations, ensuring compliance with safety and service standards.
- Trained and mentored team members to enhance performance and service quality.
- Implemented inventory management procedures to optimize stock levels and reduce waste.
- Coordinated staff schedules to maintain adequate coverage during peak hours.
Casino Shift Manager
Silvertoncasino
Las Vegas, NV
02.2015 - 07.2020
- Supervised gaming operations to ensure compliance with regulations and company policies.
- Trained and mentored staff on customer service standards and operational procedures.
- Resolved guest complaints effectively, enhancing overall customer satisfaction experience.
- Monitored gaming floor activities, optimizing staff allocation based on peak hours.
Education
High School Diploma -
Valley High School
Las Vegas, NV06-1988
Skills
- Surveillance monitoring
- Guest relations
- Gaming equipment maintenance
- Policy enforcement
- Casino game knowledge
- Table game supervision
- Leading employees
- Greeting guests
- Training employees
- Compliance monitoring
- Game rules
- Gaming regulations
- Teamwork
- Teamwork and collaboration
- Customer service
Timeline
Uber Driver
Uber And Lyft
04.2023 - Current
Casino Floor Supervisor
Resorts World Genting
10.2020 - 04.2023
Back up Shift Manger
Circus Circus Hotel & Resort
06.2020 - 10.2020
Casino Shift Manager
Silvertoncasino
02.2015 - 07.2020
Casino Floor Supervisor
Circa Casino
High School Diploma -
Valley High School