Richard Sevilla
Las Vegas,NV
Summary
Skilled floor supervisor and dealer with 31 years of casino experience. Skilled at coordinating money transfers, paperwork and reports for fully compliant operations. Prepare and optimize schedules to meet expected guest levels. Focused Supervisor accomplished in keeping gambling operations running smoothly. Devoted to customer service and game promotion. Works great with security and table staff to manage problems.
Overview
35
35
years of professional experience
Work History
Casino Floor Supervisor
Luxor Las Vegas
Las Vegas, NV
08.2021 - Current
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Oversaw area games to maintain security and compliance.
- Watched closely to catch errors and notified surveillance of irregularities.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Monitored chips purchases, table inventories and player win ratios.
- Trained, supervised and evaluated
Table Games Floor Supervisor
Stratosphere Hotel And Casino
Las Vegas, NV
03.2021 - 08.2021
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Watched closely to catch errors and notified surveillance of irregularities.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
Table Games Floor Supervisor
Oyo Hotel And Casino (formerly Hooters Casino)
Las Vegas, NV
08.2016 - 08.2021
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Oversaw area games to maintain security and compliance.
- Watched closely to catch errors and notified surveillance of irregularities.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
Table Games Dealer
Excalibur Hotel & Casino
Las Vegas, NV
08.2016 - 03.2018
- Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
- Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
Dual Rate Table Games Supervisor
Green Valley Ranch Resort Spa & Casino
Henderson, NV
02.2010 - 08.2016
- Oversaw area games to maintain security and compliance.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Monitored chips purchases, table inventories and player win ratios.
- Minimized losses by setting and enforcing bank levels and table limits by game type.
- Contacted security department to discuss potential or confirmed illegal activities and cheating.
- Watched gamblers on floor to isolate cheaters by identifying card counting or marking cards.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
Table Games Dealer
Flamingo Hotel And Casino
Las Vegas, NV
04.1991 - 03.2012
- Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
- Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
- Maintained rules for games and identified instances of cheating, notifying security team.
- Worked with dealer team to run larger games such as craps and baccarat.
Education
No Degree - Computer Engineering
UNLV
Las Vegas, NVSkills
- Guest relations
- Monitoring chips purchases
- Leading employees
- Overseeing games
- Activity monitoring
- Conflict Resolution
Timeline
Casino Floor Supervisor
Luxor Las Vegas
08.2021 - Current
Table Games Floor Supervisor
Stratosphere Hotel And Casino
03.2021 - 08.2021
Table Games Floor Supervisor
Oyo Hotel And Casino (formerly Hooters Casino)
08.2016 - 08.2021
Table Games Dealer
Excalibur Hotel & Casino
08.2016 - 03.2018
Dual Rate Table Games Supervisor
Green Valley Ranch Resort Spa & Casino
02.2010 - 08.2016
Table Games Dealer
Flamingo Hotel And Casino
04.1991 - 03.2012
No Degree - Computer Engineering
UNLV
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