Summary
Overview
Work History
Education
Skills
Timeline
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Michele Levine

Michele Levine

Henderson,NV

Summary

Currently working in the Casino Industry as a Table Games Supervisor, trained in Black Jack, Baccarat, Roulette and Carnival Games. Skilled at observing operations, coordinating records and satisfying guests. Experienced in overseeing game tables with a close eye on accuracy, security and service standards. Talented trainer, leader and manager with excellent problem-solving and customer relations.

Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate with strong organizational skills eager to secure a new position. Ready to help team achieve company goals, think outside the box and deliver 5-Star customer service.

Overview

27
27
years of professional experience

Work History

Casino Floor Supervisor

Bellagio Hotel And Casino
05.2011 - Current
  • Interacted with guests to promote positive atmosphere.
  • Monitored chips purchases, table inventories and player win ratios.
  • Watched closely to catch errors and notified surveillance of irregularities.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Trained, supervised and evaluated dealers in procedures and compliance standards when introducing new games.
  • Monitored game operations to enforce house rules as well as state and federal regulations.
  • Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.

Table Games Dealer

Bellagio Hotel And Casino
10.1998 - 05.2011
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Promoted customer retention and satisfaction by encouraging fun gameplay environment.
  • Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
  • Maintained fast game pace by handling chips, cards and money efficiently.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
  • Worked with crews to run larger games such as baccarat.
  • Trained new dealers in rules and operation of different games.

Table Games Dealer

Golden Nugget Hotel & Casino
07.1995 - 10.1998
  • Transferred to open Bellagio Hotel and Casino.

Education

High School Diploma -

Wellington C Mepham High School
Bellmore, NY
06.1978

Skills

  • Customer Experience
  • Customer Satisfaction
  • Player Engagement
  • Customer Loyalty
  • Guest Relations
  • Compliance Regulations
  • Special Assignments
  • Safety Practices
  • Coaching and Mentorship
  • Performance Feedback

Timeline

Casino Floor Supervisor

Bellagio Hotel And Casino
05.2011 - Current

Table Games Dealer

Bellagio Hotel And Casino
10.1998 - 05.2011

Table Games Dealer

Golden Nugget Hotel & Casino
07.1995 - 10.1998

High School Diploma -

Wellington C Mepham High School
Michele Levine