Andre Fiesler
Hudson,NH
Summary
- Experienced in overseeing game tables with a close eye on accuracy, security and service standards. Talented trainer, team leader and manager with excellent problem-solving and relationship-building skills.
- Desire to help in the growth of a team, utilizing my hard work ethic. Also, I would like to become an asset and a valuable part of the culture within the company.
- Problem solving.
- Excels in team-oriented environments.
- Adapts well to procedural changes.
- Continuously seeks training to better overall skill set.
Overview
10
10
years of professional experience
Work History
Dual Rate Floor Supervisor/Casino Games Trainer
Gate City Casino-Delaware North
03.2020 - Current
- Provided exceptional customer service while efficiently dealing table games
- Worked in coordination with the management team in order to assist in training new gaming operators
- Learned and followed company procedures to maintain consistency and standards.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Used quick mathematics to accurately make complex payouts
- Handled and shuffled cards and casino equipment to maintain game integrity.
- Demonstrated the ability to multi-task in busy and loud environments.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Monitored chips purchases, table inventories and player win ratios.
- Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
- Monitored game operations to enforce house rules as well as state and federal regulations.
- Repaired problems and maintained machines in good working order.
- Dispensed machine payouts and provided change for players.
- Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
- Established and maintained banks and table bet limits for each supervised game.
Gaming Operator
Encore Boston Harbor
07.2019 - 03.2020
- Dealt games of chance accurately and handled large cash transactions
- Utilized Forbes 5-star training in order to extend quality hospitality to all patrons
- Kept track of multiple players buy-in amounts
- Performed large hand to hand cash transactions
- Translated for Spanish speaking customers in order to ensure their needs were met.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Poker Dealer & Poker Room Host
Maryland Live Casino
04.2015 - 06.2019
- Resolved disputes amongst players by collaborating with supervisors
- Ensured that all performed operations were within state gaming guidelines
- Computed players’ winning and awarded winning accurately
- Handled thousands of dollars’ worth of transactions
- Was responsible for a drawer of over $100,000
- Helped manage several tournaments and fill out spreadsheets regarding tournament information.
Waiter/Shift Lead
Bonefish Grill
01.2014 - 04.2015
- Promoted to shift lead 3 months into tenure at age 18, average shift lead age was 27
- Documented food costs, sales, and profit values for daily restaurant activity
- Distributed tips to fellow employees accurately and balanced cash registers
- Prepared weekly bank deposits
- Suggested efficient changes for operations in order to provide a more fluid nightly service
- Assisted in nightly closing operations, requiring quick and efficient multi-tasking abilities
- Communicated efficiently with team members in Spanish to ensure a smooth service.
- Trained new employees and delegated daily tasks and responsibilities.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Associate of Arts - Computer Science
Western Nebraska Community College
05.2027
Skills
- Observing Operations
- Guest Relations
- Recordkeeping Skills
- Training Employees
- Activity Monitoring
- Large Payout Verification
- Surveillance Equipment Efficiency
- Spanish Language Fluency
- Resolving Complaints
- Creative Problem-Solving
- Policy and Procedure Understanding
Trainings Completed
- Customer service training by a Forbes 5-star company.
- Title 31 and Anti-money laundering.
- Alcohol awareness.
- Completed an ID verification training.
Additional Qualifications
- An understanding of poker rulings including but not limited to the TDA.
- Proper money handling procedures in compliance with surveillance teams.
- Ability to multitask proficiently in high pressure situation.
- Acquired gaming licenses across 3 states.
- Provided trainings for coworkers to aid in fine tuning dealing capabilities.
Timeline
Dual Rate Floor Supervisor/Casino Games Trainer
Gate City Casino-Delaware North
03.2020 - Current
Gaming Operator
Encore Boston Harbor
07.2019 - 03.2020
Poker Dealer & Poker Room Host
Maryland Live Casino
04.2015 - 06.2019
Waiter/Shift Lead
Bonefish Grill
01.2014 - 04.2015
Associate of Arts - Computer Science
Western Nebraska Community College
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