Fawn DiBuono
Las Vegas,NV
Summary
Friendly and positive casino team leader bringing Number years of experience in the field. Well-versed in monitoring chips, player wins and game table activities. Hardworking Table Games Supervisor with training in Type technique and conflict resolution. Skilled at observing operations, coordinating records and satisfying guests. Results-driven and proactive with disciplined and decisive approach. Focused Supervisor accomplished in keeping gambling operations running smoothly. Devoted to customer service and game promotion. Works great with security and table staff to manage problems.
Overview
25
25
years of professional experience
Work History
Dual Rate Table Games Supervisor
Westgate Resorts
09.2023 - Current
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Watched closely to catch errors and notified surveillance of irregularities.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Monitored chips purchases, table inventories and player win ratios.
- Oversaw area games to maintain security and compliance.
Floor Supervisor
The Strat
08.2020 - 09.2023
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Dual Rate Shift Manager
The Downtown Grand
09.2015 - 08.2020
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Table Games Dealer
Ameristar Casino
06.2013 - 09.2015
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Learned and followed company procedures to maintain consistency and standards.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Answered players questions and resolved disputes to provide excellent customer service.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Assisted players with placing bets, educating on game rules to increase understanding.
Table Games Dealer
Four Queens
08.2010 - 12.2012
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Learned and followed company procedures to maintain consistency and standards.
- Managed chips and money transactions with attention to detail to prevent fraud.
Cashier
Glitter Gulch
02.2007 - 04.2009
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Table Games Dealer
Golden Nugget Hotel & Casino
10.1998 - 11.2006
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Learned and followed company procedures to maintain consistency and standards.
- Managed chips and money transactions with attention to detail to prevent fraud.
Education
General Education -
Homestead High School
Cupertino, CA06.1989
Skills
- Guest Relations
- Recordkeeping Skills
- Training Employees
- Greeting Guests
- Observing Operations
Timeline
Dual Rate Table Games Supervisor
Westgate Resorts
09.2023 - Current
Floor Supervisor
The Strat
08.2020 - 09.2023
Dual Rate Shift Manager
The Downtown Grand
09.2015 - 08.2020
Table Games Dealer
Ameristar Casino
06.2013 - 09.2015
Table Games Dealer
Four Queens
08.2010 - 12.2012
Cashier
Glitter Gulch
02.2007 - 04.2009
Table Games Dealer
Golden Nugget Hotel & Casino
10.1998 - 11.2006
General Education -
Homestead High School
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