Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kae Saephan

7249 Oro Country Club Road,CA

Summary

Observant and knowledgeable gaming professional with supervisory experience and in-depth understanding of applicable regulations, operational practices and typical cheating behaviors. Monitor floor operations to protect house assets and maintain effective security. Well-coordinated in managing diverse personnel and maximizing customer satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Dual Rate Table Games Supervisor

Thunder Valley Casino And Resort
Lincoln, CA
06.2010 - 03.2019
  • Coached employees on procedures, compliance requirements and performance strategies.
  • Smoothly oversaw efficient and accurate monetary transactions between house and customers.
  • Provided support to the Pit Manager on daily operations, including scheduling, staffing, and opening and closing duties.
  • Supervised high-stakes gaming tables in accordance with internal controls.
  • Monitored assigned table games for adherence to departmental policies, procedures, and regulations.
  • Evaluated workers' performance to write performance reviews.
  • Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
  • Ensured all chips were properly counted and accounted for at the end of each shift.
  • Converted currency into requested combinations of bills and coins for patrons.

Education

Some College (No Degree) -

California State University, Sacramento
Sacramento

Skills

  • Greeting Guests
  • Guest Relations
  • Overseeing Security
  • Coordinating Documents
  • Resolving Complaints
  • Activity Monitoring
  • Performance Optimization

Certification

  • Certified Sheet metal mechanic from Wichita State University of Technology

References

References available upon request.

Timeline

Dual Rate Table Games Supervisor

Thunder Valley Casino And Resort
06.2010 - 03.2019

Some College (No Degree) -

California State University, Sacramento

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Kae Saephan