Daniel Fonseca
Slidell,LA
Summary
Dedicated Table Games Supervisor looking for a dynamic position with room for career growth. Adept at keeping a close eye on operations, maintaining records and meeting guest needs. Goal-oriented and forward-thinking with an unsurpassed work ethic and high integrity.
Overview
10
10
years of professional experience
Work History
Dual Rate Table Games Supervisor
Hollywood Casino Gulf Coast
Bay Saint Louis , MS
2023.06 - Current
- Maintained a vigilant watch over assigned table games to guarantee adherence to departmental policies, procedures, and regulations.
- Maintained and updated records of game play activity at assigned tables.
- Ensured all chips were properly counted and accounted for at the end of each shift.
- Provided timely assistance to customers seeking clarification on table games rules and payouts.
- Interacted with guests as needed while providing a friendly environment.
- Mentored new employees on proper etiquette when dealing with customers.
- Investigated suspicious activity or discrepancies reported by dealers or patrons.
- Supervised high-stakes gaming tables in accordance with internal controls.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
Customer Service Sales Representative
AT&T Mobility
Slidell , LA
2019.12 - 2023.01
- Provided customer service support for incoming inquiries and requests via telephone, email and chat.
- Resolved customer issues in a timely manner, ensuring customer satisfaction.
- Assisted customers with product returns and exchanges.
- Evaluated software or hardware to recommend improvements or upgrades.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Implemented customer feedback mechanisms to improve service quality and efficiency.
- Troubleshot customer issues using remote access software tools.
- Processed orders, forms, applications, and requests.
- Identified potential opportunities to upsell products or services.
- Assisted customers with navigating website for product selection purposes.
- Collaborated with other departments to ensure efficient resolution of customer problems.
District Operations Manager
Boost Moblie
Slidell , LA
2014.11 - 2019.12
- Developed and implemented operational policies and procedures to ensure efficient district operations.
- Managed the day-to-day operations of multiple stores within the district, including staffing, customer service, inventory management, budgeting, and sales goals.
- Cultivated relationships with vendors to secure competitive pricing for supplies and services.
- Oversaw the recruitment process for new employees in the district, including interviewing, hiring, training, and onboarding.
- Collaborated with store managers to develop strategies to increase profits while controlling expenses.
- Created reports detailing key performance indicators such as sales volume, cost of goods sold, labor costs.
- Implemented processes for tracking inventory levels across stores ensuring adequate stock levels at all times.
- Facilitated communication between corporate headquarters and local stores regarding changes in policy or procedure.
- Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
Education
Gaming - All Table Games
Crescent City School of Gaming & Bartending
New Orleans, LA2023-04
High School Diploma -
Slidell High School
Slidell, LA1999-05
Some College (No Degree) - Visual Communication
Delgado Community College
New Orleans, LASkills
- Guest Relations
- Policy Enforcement
- Recordkeeping skills
- Resolving Complaints
- Greeting guests
- Patron satisfaction
- Decision-Making
- Professionalism
Accomplishments
- Chosen by my superiors for the Emerging Leaders Program
Affiliations
- Family oriented with an interest in outside activities including softball, fantasy football and home projects
References
References available upon request.
Timeline
Dual Rate Table Games Supervisor
Hollywood Casino Gulf Coast
2023.06 - Current
Customer Service Sales Representative
AT&T Mobility
2019.12 - 2023.01
District Operations Manager
Boost Moblie
2014.11 - 2019.12
Gaming - All Table Games
Crescent City School of Gaming & Bartending
High School Diploma -
Slidell High School
Some College (No Degree) - Visual Communication
Delgado Community College
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