LAURIE EVANS
Pasadena,MD
Summary
Over 25 years of specialized experience in Finance/Banking services including Sales, VA/FHA/Conventional mortgage, loss mitigation, and management. SUMMARY OF QUALIFICATIONS Demonstrated expertise in managing and monitoring banking, sales,mortgage underwriting, processing, and servicing programs for conventional, VA, and FHA loan programs. Well-versed in federal and state regulations and procedures regarding lenders underwriting, mortgage insurance risk analysis, mortgage loan originations. Excellent multi-tasking abilities; quick and effective problem solver. Strong desire for success, embracing organizational goals as personal challenges. Superlative oral and written communications skills coupled with proven ability to build productive professional relationships with internal and external groups. Did the hiring and training all new hires.
Personable and adaptable with solid understanding and exceptional customer service capabilities. Possess strong mathematical and analytical skills, coupled with ability to enforce rules and ensure fair play. Aim to create positive environment that enhances guest experiences and maintains operational integrity.
Overview
43
43
years of professional experience
Work History
Dual Rate Table Games Supervisor
Live Casino Of Maryland
01.2013 - Current
- Oversaw area games to maintain security and compliance.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
- Minimized losses by setting and enforcing bank levels and table limits by game type.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Watched gamblers on floor to isolate cheaters by identifying card counting or marking cards.
- Observed players for signs of cheating, notifying security staff of discovered evidence.
- Monitored patrons for signs of compulsive gambling.
Regional Finance Sales Manager
Wells Fargo Capital Finance
04.1982 - 11.2014
- Exceeded targets by building, directing and motivating high-performing sales team.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies and servicing accounts to strengthen business relationships.
- Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to sales team.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Education
Financial Services Marketing Operations
School of Business And Finance
Columbia, MD06.2008
Business -
and Management school of Columbia
2001
Bachelor Of Business - Business Finance Management
Bowie State University
05.1987
Skills
- Word Processing: Microsoft Word
- Spreadsheet: Microsoft Excel
- Presentation: Microsoft PowerPoint
- Database: FHA Connection, VALERI, Mortgage electronic Registration System (MERS)
- Performance Optimization
- Customer Service
- Conflict Resolution
- Decision Making
- Observing operations
- Guest relations
- Data Entry
- Policy enforcement
- Employee scheduling
- Game rules
- Casino management
- Bankroll management
Affiliations
RESPA- Real Estate Settlement Procedures
New Requirements for Title II Correspondent approvals
Real Estate Ethics or Professional Standards
The in's and out's of FHA/VA Financing
Managing Risk and Mortgage Fraud
MD Code of Ethics, Flipping and Predatory Lending
Fair and Responsible Lending
Home Mortgage Disclosure Act
Preventing Mortgage Fraud
Fair Credit Reporting Act
The C's of Risk Evaluation
Loan Modification
Lost Mitigation
Fair Housing
Real Estate Trends
Legislative Updates
Education
Bowie State University
Contact
Pasadena, MD 21122
Timeline
Dual Rate Table Games Supervisor
Live Casino Of Maryland
01.2013 - Current
Regional Finance Sales Manager
Wells Fargo Capital Finance
04.1982 - 11.2014
Business -
and Management school of Columbia
Bachelor Of Business - Business Finance Management
Bowie State University
Financial Services Marketing Operations
School of Business And Finance
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