Alexis Eleftherion
Portsmouth,VA
Summary
Analytical and dependable professional with more than 10 years of experience in high-accountability, fast-paced environments requiring accuracy, sound judgment, adaptability, and clear communication. Consistently earned increased responsibility through strong performance, progressing into training, leadership, and supervisory roles. Experienced in resolving disputes, protecting confidential information, overseeing high-value financial transactions, and ensuring compliance with established procedures. Bachelor's degree in Criminal Justice with a minor in Philosophy, providing a foundation in critical thinking, ethics, and analytical reasoning.
Overview
11
11
years of professional experience
Work History
Dual Rate Table Games Supervisor
Rivers Casino
Portsmouth, VA
03.2026 - Current
- Rejoined Rivers Casino in a supervisory role after previously serving as a dealer, reflecting demonstrated performance and organizational trust.
- Supervise daily table game operations while ensuring compliance with gaming regulations, internal controls, and organizational procedures.
- Resolve customer disputes by evaluating facts, interpreting policy, and communicating decisions professionally and consistently.
- Monitor gaming activity for procedural violations and unusual behavior, escalating concerns when appropriate.
- Protect confidential customer information, including personally identifiable information, financial records, and account information.
- Oversee gaming transactions involving significant monetary values while maintaining strict accountability and accuracy.
- Train and mentor new dealers on operational procedures, regulatory compliance, and customers service expectations.
- Coordinate with surveillance, security, and management teams to maintain operational integrity and guest safety.
Table Games Dealer
Rivers Casino
Portsmouth, VA
01.2023 - 11.2024
- Dealt multiple tables games while maintaining strict compliance with state gaming regulations and internal procedures.
- Calculated payouts quickly and accurately in a fast paced environment requiring sustained concentration.
- Explained rules and procedures to new players, creating a welcoming and inclusive experience.
- Managed high-value chip and monetary transactions with precision and accountability.
- Maintained professionalism and sound judgement while handling difficult customer interactions and rapidly changing situations.
Fine Dining Server
Cork & Bull Chophouse
Chesapeake, VA
11.2024 - 02.2026
- Delivered exceptional service in a high-volume upscale dining environment while balancing multiple priorities under pressure.
- Trained newly hired employees on service standards, operational procedures, and guest experience expectations.
- Maintained detailed knowledge of frequently changing menus, daily specials, ingredients, allergens, preparation methods, and sourcing information to provide accurate recommendations.
- Adapted to specialized events, including bourbon tastings, private celebrations, banquet service, and member events while ensuring consistent execution of changing service procedures.
- Collaborated with kitchen and management teams to resolve guest concerns professionally and efficiently.
- Built lasting relationships with guests through attention to detail, professionalism, and effective communication.
Bartender/Server
Orapax Restaurant & Bar
Norfolk, VA
11.2020 - 01.2023
- Promoted from Server to Bartender based on performance, reliability, and product knowledge.
- Managed bar operations while simultaneously serving guests, preparing beverages, processing payments, and supporting restaurant service during peak periods.
- Implemented efficient workflows to enhance service speed and improve overall guest experience.
- Maintained extensive knowledge of cocktails, wines, beers, spirits, and menu offerings to provide informed recommendations.
- Opened, balanced, and reconciled cash drawers while maintaining financial accuracy.
- Assisted in training newly hired employees on operational procedures and customer service standards.
Server/Bartender
No Frill Bar & Grill
Norfolk, VA
11.2018 - 01.2023
- Trained newly hired employees on workplace procedures, service expectations, and customer care.
- Coordinated service for large parties while balancing multiple responsibilities in a fast-paced environment.
- Resolved customer concerns professionally while maintaining restaurant policies and service standards.
- Developed strong teamwork across front- and back-of-house staff to ensure efficient operations.
Server
East Side Pizza
Portsmouth, VA
03.2015 - 11.2018
- Promoted from Host/Busser to Server after demonstrating reliability, initiative, and the ability to quickly learn new responsibilities.
- Coordinated service for banquets, private events, and large groups of up to 100 guests.
- Processed financial transactions accurately while opening, balancing, and closing cash drawers.
- Assisted in training new employees on restaurant procedures and customer service expectations.
- Adapted to multiple front-of-house responsibilities while maintaining efficient service during busy shifts.
Education
Bachelor of Science - Criminal Justice
Old Dominion University
Norfolk, VA12-2020
Associate of Arts - Liberal Arts
Tidewater Community College
Norfolk, VA06-2018
Skills
- Critical thinking & analytical reasoning
- Problem solving & conflict resolution
- Adaptability & continuous learning
- Written & verbal communication
- Regulatory compliance
- Confidential information handling
- Incident reporting & documentation
- Team leadership & supervision
- Employee training & mentoring
- Cash & asset accountability
- Guest relations
- Microsoft Word & Excel
Timeline
Dual Rate Table Games Supervisor
Rivers Casino
03.2026 - Current
Fine Dining Server
Cork & Bull Chophouse
11.2024 - 02.2026
Table Games Dealer
Rivers Casino
01.2023 - 11.2024
Bartender/Server
Orapax Restaurant & Bar
11.2020 - 01.2023
Server/Bartender
No Frill Bar & Grill
11.2018 - 01.2023
Server
East Side Pizza
03.2015 - 11.2018
Bachelor of Science - Criminal Justice
Old Dominion University
Associate of Arts - Liberal Arts
Tidewater Community College