Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Robert Gorsuch

Lompoc,CA

Summary

Vigilant and highly skilled gaming professional with strong leadership background and clear understanding of related laws, best practices and unauthorized behaviors. Observe floor operations to minimize house losses and maximize security. Well-organized in supervising teams and tackling customer service issues. Observant Supervisor knowledgeable about gaming regulations and establishment operations. Detail-oriented, thorough and great at managing conflicts. Diligent about monitoring employee work, preventing cheating and protecting profits.

Overview

6
6
years of professional experience

Work History

Dual Rate Table Games Supervisor

Chumash Casino & Resort
09.2020 - 05.2024
  • Supported casino promotions by actively engaging guests at the tables and encouraging participation in promotional events.
  • Improved game pace and player satisfaction by implementing new strategies for dealing procedures and table management techniques.
  • Increased staff morale through regular coaching, feedback, and recognition of team members'' accomplishments.
  • Implemented targeted marketing initiatives aimed at attracting high-value players to the casino, resulting in increased revenues and repeat business.
  • Maximized profitability with effective table game supervision, adhering to casino policies and procedures.
  • Conducted thorough audits of table games inventory, ensuring accurate counts and minimizing financial discrepancies.
  • Assisted in the creation of operational reports and analyses, providing valuable insights into overall casino performance and contributing to informed decision-making processes.
  • Contributed to efficient casino floor operations by effectively coordinating with other departments such as Security and Surveillance.
  • Ensured compliance with state gaming regulations through diligent monitoring of all gaming activities on the casino floor.
  • Maintained optimal game integrity by closely monitoring dealer performance and addressing any discrepancies or issues.
  • Managed challenging situations involving dissatisfied customers or potential security concerns, maintaining professionalism at all times.
  • Monitored patrons for signs of compulsive gambling.
  • Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.

Table Games Dealer

Chumash Casino & Resort
04.2018 - 05.2024
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
  • Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
  • Assisted players with placing bets, educating on game rules to increase understanding.
  • Monitored game for potential security risk to protect operation and players.
  • Maintained a professional and welcoming atmosphere for players with excellent communication skills.
  • Answered players questions and resolved disputes to provide excellent customer service.
  • Enforced game rules to maintain fair paly and avoid disputes.

Education

GED -

Allan Hancock College
Santa Maria, CA

High School Diploma -

Lompoc High School
Lompoc, CA
06.2011

Skills

  • Game knowledge
  • Guest Relations
  • Policy Enforcement
  • Game Security
  • Bankroll Management
  • Excellent Communication
  • Training employees
  • Recordkeeping skills
  • Analytical Skills
  • Compliance Monitoring
  • Multitasking

Languages

English
Advanced (C1)

Timeline

Dual Rate Table Games Supervisor

Chumash Casino & Resort
09.2020 - 05.2024

Table Games Dealer

Chumash Casino & Resort
04.2018 - 05.2024

GED -

Allan Hancock College

High School Diploma -

Lompoc High School

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Robert Gorsuch