Summary
Overview
Work History
Education
Skills
Timeline
Qualifications Summary
Professional Development
Generic

Erica Wilke

Olean,NY

Summary

Highly skilled professional with extensive expertise in team leadership and operational management. Demonstrated success in driving team collaboration and consistently delivering impactful results. Proficient in conflict resolution, process optimization, and strategic planning, with a flexible approach to evolving business needs. Recognized for reliability, strong communication skills, and fostering a productive work environment.

Overview

7
7
years of professional experience

Work History

Dual Rate Table Games Supervisor

Seneca Gaming Corporation
05.2019 - 09.2024
  • Responsible for an average of $1 million dollars a day in company assets.
  • Formerly recognized numerous times for exceptional customer service and promptly resolving disputes.
  • #1 employee for identifying theft/cheating; decreasing company losses.

Supervisor

Gregg's Restaurants & Taverns
07.2017 - 08.2018
  • Oversaw daily operations across 4 departments, ensuring smooth workflow and timely completion of tasks.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

Education

Master of Science - Industrial And Organizational Psychology

Carlos Albizu University
Miami, FL

Bachelor of Science - Psychology

SUNY, Brockport
Brockport, NY

Skills

  • Active Listening
  • Organizational Effectiveness
  • Analytical Problem Solving
  • Relationship Building
  • Team Collaboration
  • Strong Interpersonal Communication
  • Cost Optimization Strategies
  • Emerging Technologies

Timeline

Dual Rate Table Games Supervisor

Seneca Gaming Corporation
05.2019 - 09.2024

Supervisor

Gregg's Restaurants & Taverns
07.2017 - 08.2018

Master of Science - Industrial And Organizational Psychology

Carlos Albizu University

Bachelor of Science - Psychology

SUNY, Brockport

Qualifications Summary

  • Strong interpersonal talents with a passion for treating people from all walks of life with respect and compassion.
  • Engaging presenter and skilled written communicator.
  • Proven ability to collaborate with colleagues to achieve goals.
  • Strong planning, prioritization, organizational, and management skills; able to multi-task in demanding atmospheres while maintaining high quality standards.
  • Highly organized with a combination of interpersonal, technical, financial, and business expertise to guide project planning and implementation.
  • Success meeting and exceeding organizational goals within team driven and self-guided roles.
  • Finely tuned analytical skills with a dedication to continually streamlining and improving work processes.
  • Effectively interface with management to collaborate on issues and resolve problems.
  • Results focused; able to achieve maximum impact with minimal cost.

Professional Development

Currently Enrolled in the Google Data Analytics Certificate Courses

Certificate of Achievement; The Dale Carnegie Course

Trainings Completed: BEST Service Team Member, Heart-Centered Leadership, Coaching & Counseling for High Performance, and Communication.

Erica Wilke