Melissa Polak
Swiftwater,PA
Summary
Dedicated customer service representative with excellent communication and interpersonal skills. Comfortable working in fast-paced, noisy environment and standing for long periods of time. Passionate about producing fun, exciting atmosphere and delivering top quality service.
Overview
15
15
years of professional experience
Work History
Dual Rate Table Games Supervisor
Mount Airy Casino Resort
05.2014 - Current
- Maintained optimal game integrity by closely monitoring dealer performance and addressing any discrepancies or issues.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Enhanced customer experience by providing friendly and efficient service during table games sessions for the games of blackjack, craps, baccarat, and carnival games.
Deli Manager
Stroudsmoor Country Inn
05.2009 - 05.2014
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Education
Bachelor of Science - Food Service Managenent
Johnson & Wales University
Providence, RI05.2006
Bachelor of Arts - Culinary Arts
Johnson & Wales University
Providence, RI05.2004
Skills
- Guest Relations
- Table Game Operations
- Policy Enforcement
- Greeting guests
Timeline
Dual Rate Table Games Supervisor
Mount Airy Casino Resort
05.2014 - Current
Deli Manager
Stroudsmoor Country Inn
05.2009 - 05.2014
Bachelor of Science - Food Service Managenent
Johnson & Wales University
Bachelor of Arts - Culinary Arts
Johnson & Wales University
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