Alemnkia Nelly Ajong

Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.

• Supported physical therapy needs by conducting planned exercise routines.
• Implemented behavior intervention strategies to promote skill development in clients.
• Monitored and documented client progress, ensuring adherence to treatment plans.
• Collaborated with multidisciplinary teams to optimize client care and support services.
• Developed individualized behavior support plans tailored to client needs and goals.
• Conducted data analysis to evaluate effectiveness of behavioral interventions, driving improvements.
• Facilitated training sessions for staff on best practices in behavioral therapy techniques.
• Enhanced communication between clients, families, and healthcare providers to improve treatment outcomes.
• Maintained accurate data collection on client progress, enabling effective analysis and modification of treatment plans as needed.
• Reduced problem behaviors by teaching clients appropriate coping strategies and replacement behaviors.
• Promoted a safe and nurturing environment for clients, ensuring their comfort and well-being throughout therapy sessions.
• Provided one-on-one support and guidance for clients in various settings, promoting generalization of learned skills.
• Increased daily living skills through systematic instruction and practice during natural routines.
• Implemented social skills training groups, increasing peer interaction opportunities for clients.
• Built and maintained positive staff relationships to promote teamwork and better serve clients.
• Improved client outcomes by implementing individualized behavior plans and interventions.
• Assisted in creating visual schedules and other environmental supports that facilitated client independence and self regulation.
• Worked as part of collaborative team to address changing needs of children and families.
• Charted on each patient daily.
• Treated clients and families with respect and dignity.
• Participated in patient education, helping to reinforce concepts and treatment plans.
• Administered patient medications and tracked dosages.
• Took and monitored vital signs, administered medications, and managed patient behavior.

• Assisted customers with inquiries, resolving issues efficiently and enhancing satisfaction levels.
• Processed policy changes and updates using internal customer relationship management systems.
• Educated clients on insurance products, improving their understanding of coverage options.
• Collaborated with cross-functional teams to streamline communication and expedite service resolution.
• Maintained accurate records of customer interactions, ensuring data integrity for future reference.
• Trained new representatives on company policies and effective customer engagement techniques.
• Monitored performance metrics, identifying areas for improvement in service delivery processes.
• Led initiatives to enhance customer experience through feedback analysis and process optimization efforts.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
• Delivered prompt service to prioritize customer needs.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Educated customers about billing, payment processing and support policies and procedures.
• Identified and resolved discrepancies and errors in customer accounts.