Alen Abazi
Peachtree City,USA
Summary
Highly skilled Lead Operations Representative with experience in managing daily operations, strategic planning, and team leadership. Strong critical thinking and problem-solving abilities to streamline procedures, improve processes, and increase efficiency. Successfully implemented innovative strategies for operational success and led teams to surpass company goals.
Overview
11
11
years of professional experience
Work History
Head of Product Lifecycle Management Operations
Gerresheimer Peachtree City L.P. (Medical Systems Georgia USA)
12.2024 - Current
- Personnel management with all included individual tasks (e.g. personnel development, assessment of employees, initiating disciplinary measures).
- Responsible for continuous improvement (technologies and work organization) in own area.
- Independently ensuring effective customer communication as well as trusting and future-oriented customer cooperation internally and externally.
- Cross-departmental and cross-location management and prioritization of customer projects.
- Proactive collaboration with internal and external interfaces (e.g. production areas, quality, SCM, HR, customers) as well as with other locations.
- KPI responsibility, long-term planning regarding personnel, equipment, processes, etc. (e.g. OPSP, CAPEX).
- Cost center responsibility.
- Led cross-functional teams to develop product roadmaps aligned with market needs.
- Streamlined product development processes to enhance time-to-market efficiency.
Product Lifecycle Lead Operations
Gerresheimer Peachtree City L.P. (Medical Systems Georgia USA)
04.2024 - 11.2024
- Serve as the primary contact for key customers, managing technical and operational inquiries during series production, including capacity expansion and relocations.
- Facilitate collaboration among expert teams (process technology, tool technology, quality) to resolve customer complaints and escalations effectively.
- Represent corporate and customer interests in alignment with strategic goals, fostering trust and communication across internal and external stakeholders.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Expert Plant Support (MES/SAP)
Gerresheimer Peachtree City L.P. (Medical Systems Georgia USA)
11.2023 - 03.2024
- Independently configured, operated, and maintained MES/ERP applications, optimizing production efficiency and system integration.
- Developed and implemented monitoring approaches and automated KPI reports to enhance workforce efficiency and data integrity.
- Provided training and support to users, ensuring effective utilization of production applications and adherence to security protocols.
Employee Order Management
Gerresheimer Skopje DOOEL Ilinden (Medical Systems North Macedonia)
09.2020 - 10.2023
- Coordinated customer orders and deliveries, maintaining timely and effective communication with internal and external stakeholders.
- Managed master data in SAP and optimized production scheduling to enhance capacity utilization and inventory management.
- Initiated process improvements, leading to enhanced supply chain efficiency and customer satisfaction.
Customer Service Executive
Johnson Matthey (Automotive products and services – Clean Air Sector North Macedonia)
05.2019 - 09.2020
- Developed and maintained strong relationships with commercial partners, addressing inquiries and ensuring high levels of customer service.
- Coordinated preparation for customer visits and audits, facilitating effective communication and addressing logistical challenges.
- Maintained and updated master data within SAP ERP, enhancing operational efficiency and accuracy in reporting.
Operations and Exercise Coordinator UK MOD DFP
Ecolog International (United Kingdom Ministry of Defense - Deployable Food Program)
11.2017 - 02.2019
- Managed the annual budget and financial reporting for overseas deployment exercises, ensuring adherence to fiscal targets.
- Coordinated logistics and inventory management for strategic warehouse hubs, optimizing transportation and delivery processes.
Operations Coordinator
Ecolog International (United Nations “MINUSCA” Mission-Central Africa, Bangui)
08.2015 - 10.2017
- Ensured compliance with ISO standards and managed all aspects of procurement and inventory control.
- Facilitated communication with clients, evaluating their needs and optimizing service delivery.
- Informed new families on the services and opportunities in Brussels.
Education
M.D. - Criminal Justice
FON University
Skopje, North Macedonia01-2017
BBA - General Law
FON University Skopje
Skopje, North Macedonia01-2013
High School Diploma -
Brussels American School
Brussels, Belgium01-2010
Skills
- Cross-functional teamwork
- Statistical analysis
- Effective cross-team communication
- Project coordination
- Operational efficiency management
- Process improvement
- Proactive problem-solving
- Collaborative project management
- Strategic task organization
- Proficient in Multitasking
- Proficient in Guardus/MES
- SAP “MM, PP, SD, WM”
- Expertise in data visualization with Excel and Power BI
- Product analytics
Languages
English
Full Professional
Albanian
Native or Bilingual
Macedonian
Full Professional
Croatian
Professional Working
Serbian
Professional Working
Timeline
Head of Product Lifecycle Management Operations
Gerresheimer Peachtree City L.P. (Medical Systems Georgia USA)
12.2024 - Current
Product Lifecycle Lead Operations
Gerresheimer Peachtree City L.P. (Medical Systems Georgia USA)
04.2024 - 11.2024
Expert Plant Support (MES/SAP)
Gerresheimer Peachtree City L.P. (Medical Systems Georgia USA)
11.2023 - 03.2024
Employee Order Management
Gerresheimer Skopje DOOEL Ilinden (Medical Systems North Macedonia)
09.2020 - 10.2023
Customer Service Executive
Johnson Matthey (Automotive products and services – Clean Air Sector North Macedonia)
05.2019 - 09.2020
Operations and Exercise Coordinator UK MOD DFP
Ecolog International (United Kingdom Ministry of Defense - Deployable Food Program)
11.2017 - 02.2019
Operations Coordinator
Ecolog International (United Nations “MINUSCA” Mission-Central Africa, Bangui)
08.2015 - 10.2017
M.D. - Criminal Justice
FON University
BBA - General Law
FON University Skopje
High School Diploma -
Brussels American School