Alen Gagic
Greenfield,WI
Summary
Results-oriented implementation engineer with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Implementation Consultant
Merative
07.2022 - Current
- Served as project driver and authoritative source for customers implementing.
- Configured and executed system software changes.
- Worked to identify and develop solutions that deliver exceptional client value.
- Managed installation, upgrade and deployment projects and provided remote direction for system analysts.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
Senior Software Specialist – Cognitive Systems
IBM Watson Health
03.2012 - 07.2022
- Managed the investigation and resolution of technical issues for all Radiology/Cardiology products through remote access of customer systems
- Acted as a client trusted advisor for successful deployment of IBM products
- Performed preventative maintenance and software upgrades
- Provided product applications training and clinical applications support
- Managed upgrade projects with multiple hospital representatives
- Collaborated with development to drive product quality, functionality, and usability improvements
- Resolved SQL database, Mirth Engine, HL7, and DICOM issues
- Configured storage devices for storing DICOM data
Contractor- Application Engineering
Rockwell Automation
06.2010 - 12.2011
- Assisted electrical and mechanical engineers on $2M-3M capital spend projects
- Proactively created and scheduled preventive maintenance files that kept track of HVAC equipment throughout the Milwaukee campus
- Collaborated with outside contractors to obtain information on HVAC equipment
Vice-President/Dispatcher
Green City, LLC
08.2006 - 03.2008
- Negotiated contracts with other businesses on daily basis to increase company earnings
- Optimized transit time with deviation plans to increase number of cargo loads
- Organized business transactions and analyzed regular records of cargo loads to cut company costs
Education
Bachelor of Science Degree - Biomedical Engineering
Milwaukee School of Engineering
Milwaukee, WI05.2010
Skills
- Medical instrumentation
- Medical imaging
- Statistics
- Data acquisition
- HL7
- DICOM
- Microsoft Office
- SQL
- Visio
- Salesforce
- Web applications
- Wireshark
- Assembly
- Mirth Engine
- Java
- Self-motivated
- Strong interpersonal skills
- Leadership potential
- Analytical skills
- Data migration
- Solution design
- Training procedure implementation
- Implementation management
- Software implementation
- Project planning
- Process optimization
- Client engagement
- Systems design analysis
- Database administration
- Technical consulting
Availability
Full-time
Certification
- Cognitive Practitioner
- Watson and Cloud Foundations
- Best in KLAS Cardiology 4 Consecutive Years
- Member, Biomedical Engineering Society (BMES) and IEEE
- MSOE honors list/ MSOE Dean’s list/ Recipient of MSOE scholarship
Languages
English
Native or Bilingual
Serbian
Native or Bilingual
Timeline
Implementation Consultant
Merative
07.2022 - Current
Senior Software Specialist – Cognitive Systems
IBM Watson Health
03.2012 - 07.2022
Contractor- Application Engineering
Rockwell Automation
06.2010 - 12.2011
Vice-President/Dispatcher
Green City, LLC
08.2006 - 03.2008
- Cognitive Practitioner
- Watson and Cloud Foundations
- Best in KLAS Cardiology 4 Consecutive Years
- Member, Biomedical Engineering Society (BMES) and IEEE
- MSOE honors list/ MSOE Dean’s list/ Recipient of MSOE scholarship
Bachelor of Science Degree - Biomedical Engineering
Milwaukee School of Engineering
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