Alen Rios
La Porte
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Results-driven Insurance Agent recognized for productivity and efficiency in task completion. Specialize in risk assessment, policy customization, and client relationship management. Excel in communication, problem-solving, and adaptability, ensuring seamless service delivery and client satisfaction.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
5
5
years of professional experience
2027
2027
years of post-secondary education
1
1
Certification
Work History
Insurance Agent
Ai United Insurance
Deer Park
02.2025 - 08.2026
- Developed tailored insurance solutions for diverse client needs.
- Conducted comprehensive policy reviews to ensure compliance and coverage adequacy.
- Assisted clients in understanding policy terms and claims processes.
- Educated clients on available insurance products and benefits.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Responded to customer inquiries and problems to promote great service.
- Provided customers with information regarding plan features, pricing, and availability.
- Processed payments received from clients promptly according to established procedures.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Engaged customers and provided high level of service by carefully explaining details about documents.
Front Desk Receptionist
Candlewood Suites Hotel
La Porte
08.2025 - 06.2026
- Greeted guests warmly and managed check-in and check-out processes.
- Answered phone calls and responded to guest inquiries efficiently.
- Maintained accurate records of reservations and room availability.
- Assisted in resolving guest complaints with professionalism and care.
- Managed front desk operations, including cash handling and billing procedures.
- Provided information about hotel amenities and local attractions to guests.
- Collaborated with team members to enhance overall guest experience.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Responded to inquiries and room requests made online, by phone, and via email.
Packing Handler
Amazon
Houston
01.2026 - 03.2026
- Packaged customer orders accurately and efficiently for timely delivery.
- Operated packing equipment to prepare items for shipment.
- Followed safety protocols to maintain a safe working environment.
- Collaborated with team members to streamline packing processes.
- Utilized handheld scanners to track inventory and shipments efficiently.
- Labeled packages with required information such as destination and contents.
- Organized items in boxes according to size, weight, and type.
- Maintained the cleanliness of the packing area by sweeping and mopping floors.
- Packed items in designated boxes and cartons to fulfill customer orders.
Delivery Driver
Domino's Pizza
La Porte
07.2024 - 02.2025
- Delivered pizzas promptly to homes and businesses in assigned areas.
- Maintained accurate cash and credit card transactions during deliveries.
- Ensured vehicle cleanliness and performed routine maintenance checks.
- Communicated effectively with customers regarding order status and delivery times.
- Collaborated with team members to optimize delivery routes for efficiency.
- Handled customer complaints professionally to ensure satisfaction during interactions.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Notified customers of delays to decrease calls to support.
- Inspected vehicle and maintained gas, oil and water levels.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Monitored fuel level throughout shift and refueled when necessary.
Cashier
Doller General
Deer Park
07.2021 - 02.2023
- Processed customer transactions efficiently at busy retail locations.
- Managed cash register operations and balanced cash drawers daily.
- Assisted customers with product inquiries and provided excellent service.
- Collaborated with team members to maintain a clean and organized workspace.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
La Porte High School
La Porte, TxSkills
- Policy writing
- Customer relationship management
- Risk assessment
- Claims processing
- Insurance products knowledge
- Sales strategy
- Effective communication
- Problem solving
- Conflict resolution
- Team collaboration
- Policy renewals
- Auto insurance
- Negotiation abilities
- Insurance sales strategy
- Customer service
- Customer follow-up
- Policy adjustment
- Upselling
- Policy Knowledge
- Negotiation skills
- Problem-solving
- Customer needs assessment
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Texas Department of Insurance
- County Mutual Agent, Alen Rios
- NPN: 21547342
- License No: 3317629
- Date issued: 04/04/2025
- Expiration Date: 10/31/2027
Timeline
Packing Handler
Amazon
01.2026 - 03.2026
Front Desk Receptionist
Candlewood Suites Hotel
08.2025 - 06.2026
Insurance Agent
Ai United Insurance
02.2025 - 08.2026
Delivery Driver
Domino's Pizza
07.2024 - 02.2025
Cashier
Doller General
07.2021 - 02.2023
La Porte High School