Paola Rodriguez
Austin,TX
Summary
Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service. Excellent communicator and dependable team player with a strong understanding of the insurance industry. Adept at building relationships with clients, brokers, and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with a strong ability to identify potential risks and develop solutions.
Overview
4
4
years of professional experience
Work History
Insurance Agent
Eufracio Insurance
11.2022 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Obtained underwriting approval by completing application for coverage.
- Educated clients on insurance policies and procedures.
- Collected premiums on or before effective date of coverage.
- Calculated premiums and established payment methods for sales.
- Finalized sales and collected necessary deposits.
- Generated leads through cold-calling, networking and other outreach methods.
Sales Associate
Verizon Russel Cellular/ Mobile Destination
03.2022 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Waitress, Bartender, Door Girl
RCI
05.2019 - 05.2021
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers
- Generated higher ticket averages by training employees on suggestive up-selling techniques
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty..
Education
High School Diploma -
Travis High School
Austin, TX05.2018
Associate of Applied Science - Criminal Justice
Austin Community College
Austin, TX07.2024
Skills
- Clear and effective communication
- Hospitality service expertise
- Cash register operation
- Staff Management
- Bilingual in Spanish
- Highly reliable
- Cash Handling
- Communication skills
- Attending multiple customers
- Handling difficult customers
- Update Records
- Policy Adjustment Knowledge
- Quotes and Sales
- Collaborative Environments
- Policy Writing
- Information Updates
- Requirements Reviews
- Quote Information
- Oral and Writing Communication
- Customer Service and Assistance
- Customer Follow-Up
- Manage Renewals
- Credit and Debt Card Processing
- Auto insurance
Timeline
Insurance Agent
Eufracio Insurance
11.2022 - Current
Sales Associate
Verizon Russel Cellular/ Mobile Destination
03.2022 - 10.2022
Waitress, Bartender, Door Girl
RCI
05.2019 - 05.2021
High School Diploma -
Travis High School
Associate of Applied Science - Criminal Justice
Austin Community College
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