Alen Saric
Waterloo,IA
Summary
Motivated individual with strong communication and problem-solving skills. Brings reliability, initiative, and positive attitude to all tasks. Eager to support team success and adapt to new challenges in dynamic environments.
Overview
3
3
years of professional experience
Work History
Teller Service Representative
Veridian Credit Union
Waterloo, IA
07.2025 - Current
- Processed member transactions efficiently, ensuring accuracy and adherence to credit union policies.
- Assisted members with account inquiries, providing knowledgeable support and resolving issues promptly.
- Utilized banking software to manage daily cash flow and maintain accurate records of transactions.
- Educated members on available products and services, enhancing overall member experience and satisfaction.
- Most referrals in Branch over Q1 of 2026, exceeding quarterly goal by over 3 fold.
Customer Service Representative
Walgreens
Waterloo, IA
06.2023 - 03.2025
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Processed transactions accurately using POS systems, ensuring seamless customer experiences.
- Assisted in training new staff on customer service protocols and best practices.
- Managed inventory levels, collaborating with team members to maintain stock availability.
Education
Bachelor of Arts - Management Information Systems
University of Northern Iowa
Cedar Falls, IA05-2028
High School Diploma -
Cedar Falls High School
Cedar Falls, IA05-2025
Skills
- Patience and empathy
- Goal-oriented mindset
- Professionalism and courtesy
- Cash handling expertise
- Adherence to policies
- Data entry efficiency
- Customer needs assessment
- Cross-selling techniques
- Sales and referral goals
- Compliance, banking laws, and regulations
- Bilingual in Bosnian
- Account updating
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Successfully trained 2 new tellers over a 1 month time period.
Languages
English
Native or Bilingual
Bosnian
Native or Bilingual
Timeline
Teller Service Representative
Veridian Credit Union
07.2025 - Current
Customer Service Representative
Walgreens
06.2023 - 03.2025
Bachelor of Arts - Management Information Systems
University of Northern Iowa
High School Diploma -
Cedar Falls High School