Alen Sehic
Waterloo,IA
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
9
9
years of professional experience
Work History
Fork Truck Operator
John Deere
01.2023 - 04.2024
- Located and moved stock of products to pallets or crates to prepare for shipment and storage.
- Used daily production sheets or work tickets to record number of units handled or moved.
- Weighed products and recorded product weight to create product labels.
- Utilized hand-held computerized system to verify shipments and identify loads for re-packing and distribution.
- Prepared forklift for daily use by refueling and recharging battery.
- Increased warehouse efficiency by operating fork trucks safely and accurately for material handling tasks.
Member Service Representative
Veridian Credit Union
02.2021 - 10.2022
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Resolved concerns with products or services to help with retention and drive sales.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Delivered prompt service to prioritize customer needs.
Teller Service Representative
Veridian Credit Union
02.2020 - 02.2021
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Maintained friendly and professional customer interactions.
- Processed customer transactions promptly, minimizing wait times.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Retail Cashier
Pilot Flying J
08.2018 - 01.2020
- Promote customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Restock, arrange, and organize merchandise to drive product sales.
- Process transactions including checks, cash, and credit purchases or refunds.
Dietary Aide
Friendship Village
08.2015 - 04.2017
- Patiently and compassionately assisted patients requiring assistance eating meals.
- Washed plates, cups, utensils, and kitchen equipment.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
Education
High School Diploma -
West High School
Waterloo, IA05.2017
Skills
- High attention to detail
- Customer assistance
- Cash handling
- Teamwork
- Adaptability
- Flexibility
Timeline
Fork Truck Operator
John Deere
01.2023 - 04.2024
Member Service Representative
Veridian Credit Union
02.2021 - 10.2022
Teller Service Representative
Veridian Credit Union
02.2020 - 02.2021
Retail Cashier
Pilot Flying J
08.2018 - 01.2020
Dietary Aide
Friendship Village
08.2015 - 04.2017
High School Diploma -
West High School