Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alen Tafreshi

Palmyra,NJ

Summary

Dynamic leader with a proven track record at Del Taco Inc., excelling in operations management and team building. improvements in customer satisfaction and operational efficiency.

Overview

30
30
years of professional experience

Work History

GM / Owner Operator

APST LLC
Palmyra, NJ
02.2020 - 08.2023

- Managed daily Operation of Business,

Including Hiring & Training.

- Developed Strategic Plans to Increase

Profitability & Efficiency.

- Negotiated Contracts With Vendors &

Suppliers

- Oversaw Budgeting & Financial managements

Managing Partner & Production Manager

Soho Paper
Livingston, NJ
08.2003 - 08.2013

- Assignment of orders to different Departments & Machine Operators

- Provided Guidance & Mentorship to

Junior Partners

- Oversaw & Managed Crew of 20 Employees

Franchisee / GM

Del Taco Inc.
Norco , CA
05.1993 - 08.2013
  • Managed daily operations to ensure efficient service delivery and customer satisfaction.
  • Trained and mentored staff on operational procedures and customer engagement techniques.
  • Implemented inventory management practices to optimize stock levels and reduce waste.
  • Developed marketing initiatives to drive local sales and enhance brand visibility in the community.
  • Analyzed financial reports to track performance, identify trends, and inform decision-making.
  • Oversaw compliance with health and safety regulations to maintain a safe working environment.
  • Fostered relationships with suppliers to negotiate favorable terms and ensure quality products.
  • Managed day-to-day operations, overseeing staff scheduling, inventory management, and financial reporting.
  • Coordinated successful promotional events aimed at increasing brand awareness and attracting new clientele to the franchise location.
  • Ensured compliance with all franchisor requirements, maintaining high standards in product quality and customer service.
  • Improved overall customer experience by consistently delivering exceptional service and promptly addressing any issues or concerns.
  • Streamlined operational processes for improved efficiency and reduced costs across all aspects of the franchise business.
  • Enhanced employee satisfaction with comprehensive training programs and regular performance evaluations.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Education

Master of Science -

New School
New York, NY
06.1983

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Effective leader
  • Efficient multi-tasker

Timeline

GM / Owner Operator

APST LLC
02.2020 - 08.2023

Managing Partner & Production Manager

Soho Paper
08.2003 - 08.2013

Franchisee / GM

Del Taco Inc.
05.1993 - 08.2013

Master of Science -

New School