Alena Flores
Houston,TX
Summary
Proven leader with extensive experience in operations and customer service, notably at NASA Sonny Carter Training Facility. Excelled in logistics management and problem-solving, enhancing operational efficiency. Skilled in SAP and team management, I drive results and exceed expectations through strategic planning and effective communication.
Overview
8
8
years of professional experience
Work History
Operation Control Specialist
NASA Sonny Carter Training Facility
Houston, TX
01.2021 - Current
- Manage visitor badging and ensure security protocols
- Schedule and coordinate conference meetings
- Prepare and distribute daily reports and log dive times
- Set up new employees in appropriate distribution lists
- Support procurement operations by entering data into the SAP system
Cashier/Stocker
Hobby Lobby
Webster, TX
01.2020 - 01.2021
- Assisted customers with purchases and product inquiries
- Processed transactions efficiently while maintaining accuracy
- Managed inventory and placed shipment orders for the crafts department
Shift Leader
Putt Putt Fun House
Webster, TX
01.2017 - 01.2020
- Supervised shift operations, ensuring smooth business flow
- Opened and closed registers, handled cash transactions, and reconciled drawer balances
- Managed employee tasks, monitored productivity, and ensured high service standards
- Processed payments and coordinated logistics for birthday parties
Education
BS - Finance
University of Houston-Clear Lake
Houston, TXAssociate’s Degree - General Studies
College of the Mainland
Texas City, TXHigh School Diploma -
Clear Creek High School
League City, TXSkills
- Leadership
- Management
- Problem-solving
- Time management
- Organizational skills
- Customer Service
- Data entry
- Onboarding
- Scheduling
- Logistics management
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- SAP
- Procurement processes
- Stock management
- Inventory management
- Processing shipments
- Labeling
- Stocking merchandise
References
Available upon request
Awards
- 2024 Annual Safety Excellence Award, NBL VPP
- Employee of the Month, NBL VPP
- 09/01/24
- 05/01/23
- National Technical Honor Society
- English Honor Society, Rho Kappa, and HOSA
Timeline
Operation Control Specialist
NASA Sonny Carter Training Facility
01.2021 - Current
Cashier/Stocker
Hobby Lobby
01.2020 - 01.2021
Shift Leader
Putt Putt Fun House
01.2017 - 01.2020
BS - Finance
University of Houston-Clear Lake
Associate’s Degree - General Studies
College of the Mainland
High School Diploma -
Clear Creek High School
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