Alena Gurevich
Hollywood,FL
Summary
Professional manager with an economics degree and expertise in psychology. Demonstrated success in administrative and customer service roles across various industries. Skilled in rapid order processing and effective communication, leading to improved customer satisfaction. Strong attention to detail and collaborative approach enhances marketing and sales efforts.
Overview
8
8
years of professional experience
Work History
CUSTOMER SERVICE
Smart People Moving
San Bruno, USA
02.2022 - 11.2025
- Compiled and maintained records of customer service requests.
- Documented customer service issues identified through surveys.
- Resolved escalated customer service inquiries quickly and effectively.
- Identified customer needs and provided excellent customer service.
- Developed creative solutions to challenging customer service situations.
- Provided customer service support via phone or email.
- Provided personalized customer service to each VIP client.
- Handled escalated customer service issues as needed.
- Contributed ideas towards improving customer service standards.
VICE DIRECTOR
Restaurant Bul-Var
Saint-Petersburg, Russia
09.2020 - 02.2022
- Foster opportunities for the team to learn and grow
- Continually strive to educate and develop of staff as it relates to food, beverage, and especially service
- Maintain a very strong floor presence and interact with guests
- Create a positive and enjoyable working environment
- Develop a lasting relationship with guests
- Taking ownership of the business to increase sales and profitability and solidify memberships
- Increasing brand awareness and membership by creating marketing plans
- Set an example to the team by providing excellent hospitality and service at all times in line with company standards and values
- Anticipate the needs of the establishment and act upon them
- Be knowledgeable of company policies regarding personnel and deliver prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures
- Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements
MAIN MANAGER
Wellness center
Saint-Petersburg, Russia
06.2017 - 02.2022
- Communicates the Earth Fare vision, standard operating procedures, merchandising guidelines, and financial goals to Team Members, with strong emphasis on customer service, safety and sanitation.
- Interviews, selects, trains, and supports team members with the goal of developing new leaders in the Wellness Department.
- Stays current with product knowledge of Wellness Department and continuously trains staff on current trends within the industry as directed by home office Wellness.
- Ordering and receiving deliveries; scheduling checking daily and weekly sales/movement reports, shrink reports, emails and responding accordingly
- Hands-on with the data, leverages data to develop opportunities and insights; backs recommendations and decisions with data.
- Develops projection models, headcount forecasts, budgets.
- Monitors forecasts vs actual to identify and address opportunities to collaborate cross-functionally to achieve goals.
MANAGER
Restaurant Bul-Var
Saint-Petersburg, Russia
08.2017 - 01.2020
- Oversee and positively impact all areas of the business including: sales, costs, employee retention, guest service and satisfaction, food & beverage quality, cleanliness, sanitation, and other facilities maintenance
- Ensure quality and consistency of all products served
- Ensure all equipment is kept clean and in excellent working condition.
- Maintain positive and cooperative relationships with all vendors and business partners
Education
M.D. - Public Administration
Russian Presidential Academy of National Economy And Public Administration
Saint Petersburg Russia08-2025
Professinal Retraining Program - Applied Psychology
Institute of Applied Psycology
Russia02-2023
Graduate Certificate - GLOBAL BUSINESS MANAGEMENT AND FINANCE
Oxford Royal Academy
Oxford07-2018
BACHELOR'S DEGREE - Economics Security
St. Petersburg University of The Ministry of Inter
Saint-Petersburg, Russia07-2017
Skills
- Customer service excellence
- Data analysis
- Customer service
- Conflict resolution
- Microsoft Office proficiency
- Document management
- Problem solving
- Complaint resolution
- Order processing
- Inquiry management
- Team collaboration
- Positive attitude
- Communication skills
- Employee training
- Financial reporting
- Market research
- Emergency response
- Documentation and reporting
Additional Information
Economics Degree Russia, High qualified customer service, Fluency with Microsoft Office, Thoroughly working with documents, Problem solving, Provided exceptional customer service over the phone., Handled customer complaints and found solutions to ensure satisfaction., Processed orders and transactions accurately and efficiently., Managed customer inquiries and resolved issues in a timely manner., Collaborated with team members to improve customer service processes., Maintained a positive attitude and professional demeanor in challenging situations., Demonstrated strong communication skills when dealing with a diverse customer base., Utilized software systems to track customer interactions and maintain records.
Languages
English
Full Professional
Russian
Native/ Bilingual
Spanish
Elementary
Timeline
CUSTOMER SERVICE
Smart People Moving
02.2022 - 11.2025
VICE DIRECTOR
Restaurant Bul-Var
09.2020 - 02.2022
MANAGER
Restaurant Bul-Var
08.2017 - 01.2020
MAIN MANAGER
Wellness center
06.2017 - 02.2022
M.D. - Public Administration
Russian Presidential Academy of National Economy And Public Administration
Professinal Retraining Program - Applied Psychology
Institute of Applied Psycology
Graduate Certificate - GLOBAL BUSINESS MANAGEMENT AND FINANCE
Oxford Royal Academy
BACHELOR'S DEGREE - Economics Security
St. Petersburg University of The Ministry of Inter