Thomas Stegner

This is a summary of my work history and customer service. I've done nursing assistant work for 10 years. The tasks involve the patient's well being and security. Among the more important tasks are the documentation of the patient's life, medication, behaviors, appointments etc. Everything from here is done on computer & phone. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Outside of my healthcare position I've worked in retail settings such as "The Home Depot". I've also developed skills in the sales department insuring that we go beyond customer satisfaction and expectations.

Seasoned S.T.N.A highly effective at building and motivating teams to provide first-rate customer service to discerning customers of all backgrounds.

Skilled at providing exceptional customer service, supporting sales needs, and merchandising products. Excellent teamwork and communication strengths.

Offering positive attitude and strong interpersonal skills, eager to learn and grow within industry. Delivers understanding of customer service principles and product knowledge crucial for success in this role. Ready to use and develop communication and customer service skills in Customer Service Representative role.

Personable and organized individual with strong ability to manage multiple tasks and maintain positive customer service experience. Possesses knowledge of customer service principles and problem-solving skills, coupled with proficiency in using CRM software and handling high-volume calls. Committed to enhancing customer satisfaction and streamlining call center operations.

Offering strong communication and problem-solving skills, with desire to learn and grow in customer service management. Brings understanding of customer service principles and ability to apply technical solutions effectively. Ready to use and develop interpersonal and analytical skills in Customer service role.

Trained in EMR use and administration with knowledge of Customer support. Dedicated to excellent customer service and best-in-class collaboration.

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Achieved increased patient satisfaction scores by completing personalized care plans and compassionate interactions with accuracy and efficiency.
• Resolved product issue through consumer testing.
• Documented and resolved equipment malfunction which led to improved safety and uninterrupted patient care.
• Documented and resolved inventory discrepancies which led to optimized stock levels and increased sales.
• Documented and resolved customer complaints about service which led to improved customer satisfaction and repeat business.
• Documented and resolved equipment maintenance issues which led to enhanced operational efficiency and reduced downtime.

• STNA, 08/2013, 10/2024, Administering medications and supplements to patients, Taking care of patients' nutritional needs, Assisting bedridden patients with transport needs, Tracking patients' vital signs, including such as blood sugar levels, blood pressure and pulse rates, Collaborating on administering effective patient care, Ensuring the proper care of patients' physical and psychological needs, Cleaning and sterilizing medical equipment before and after use, Changing bedding, Bathing and grooming patients, Assisting with patient ambulation, Setting up for and assisting with medical procedures
• State Tested Nursing Assistant

S.T.N.A , 08/2013, OH