Alena Lisette Flores
Sarasota,FL
Summary
Experienced professional with a diverse background in roles spanning Permitting, Custodial Leadership, and Education. Adept at managing complex permitting processes and compliance, including client interaction and documentation. Skilled in supervising and training teams, maintaining cleanliness, and fostering a positive learning environment while adhering to safety protocols.
Overview
4
4
years of professional experience
Work History
Administrative Assistant / Plumbing Permitting
Howz it Flowin Agin
Sarasota, FL
09.2025 - Current
- Prepared, submitted, and tracked plumbing permit applications.
- Communicated with local building departments regarding plumbing permits, requirements, approvals, and documentation.
- Scheduled plumbing jobs, service appointments, inspections, and customer visits.
- Coordinated schedules for customers, plumbers, contractors, and field personnel to optimize service delivery.
- Managed administrative duties and daily office operations, enhancing overall workflow efficiency.
- Managed incoming phone calls, assisted customers, answered questions, and directed calls to the appropriate departments.
- Organized and maintained customer files, job records, permit paperwork, and company documents.
- Prepared customer invoices and handled billing procedures.
- Maintained accurate billing records and financial paperwork.
- Followed up with customers on scheduling, paperwork, and payments to ensure timely project completion.
Administrative Assistant /Permitting Coordinator
All Glass & Windows
Sarasota, Florida
02.2024 - 06.2025
- ● Answered incoming phone calls, assisting customers with inquiries and requests to enhance service experience.
- ● Prepared and organized permitting paperwork, ensuring compliance with regulations and timely processing.
- ● Maintained accurate customer files and administrative records.
- ● Maintained accurate customer files and administrative records, supporting efficient information retrieval and management.
- ● Provided general office and administrative support.
- ● Answered incoming phone calls and assisted customers with questions and requests.
Permitting Specialist
Window World
Sarasota, FL
01.2023 - 12.2023
- Determine jurisdictional requirements for permits and customize client-specific lists of requirements.
- Facilitate customer communication assisting with permitting for various projects.
- Ensure project compliance with inspection specifications, regulations, and policies.
- Managed and recorded paperwork across multiple jurisdictions, including Sarasota, Venice, Northport, and Manatee.
- Ensured compliance with inspection specifications, regulations, and policies for successful project completion.
- Familiarity with the Florida Building Code and local land use regulation.
- Typed and organized departmental documents for efficient record-keeping., filing, and ongoing permitting/inspection responsibilities.
- Manage window measurements and documentation.
- Handle departmental typing, filing, and ongoing permitting/inspection responsibilities.
Skills
● Administrative Support
● Permit Processing & Documentation
● Customer Service
● Answering and Directing Phone Calls
● Data Entry & Filing
● Paperwork & Record Management
● Project Coordination
● Team Leadership & Training
● Regulatory Compliance
● Microsoft Word & Excel
● Communication & Problem-Solving
● Organization & Time Management
Languages
English
Timeline
Administrative Assistant / Plumbing Permitting
Howz it Flowin Agin
09.2025 - Current
Administrative Assistant /Permitting Coordinator
All Glass & Windows
02.2024 - 06.2025
Permitting Specialist
Window World
01.2023 - 12.2023