Alena Sierra
Findlay,OH
Summary
Dependable and results-oriented professional, adept in data entry and customer relationship management. Excelled in problem-solving and enhancing client satisfaction and privacy. Skilled in verbal and written communication, thriving in fast-paced environments. Demonstrated ability to multitask effectively, ensuring high-quality outcomes. Ability to work both Independently and Collaboratively with a team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Advocate
Findlay Hope House
Findlay, Ohio
08.2023 - Current
- Performed accurate data entry for multiple clients to ensure accuracy.
- Generate daily reports, storing completed work correctly.
- Investigated problems to provide solutions.
- Maintained a clean and organized workplace.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Worked closely with impoverished individuals to locate helpful financial resources and community programs.
Customer Service Representative
Sagility(Remote)
Findlay, OH
07.2023 - 08.2024
- Researched problems to provide a solution.
- Maintained up-to-date knowledge of company's products, services, and policies.
- Documented all customer interactions and inquiries in the ticketing system accurately and completely.
- Resolved difficult customer complaints in a timely manner, while maintaining a positive attitude.
Billing Customer Service Representative
Discover (Remote)
Findlay , Ohio
07.2019 - 07.2023
- Performed data entry tasks related to customer accounts including updating account status and payment information.
- Handled customer inquiries and complaints regarding billing issues via telephone, email, and other communication channels.
- Advised customers on how best to manage their accounts in order to avoid late fees or penalties.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Findlay High School
Findlay, OHSkills
- Data entry
- Live Chat
- Report generation
- Problem investigation
- HIPAA compliance
- Customer relationship management
- Product knowledge
- Verbal and written communication
- Ability to adapt to change in a fast-paced environment
- Effective in online communication
- Telephone etiquette
- Computer software
- Multitasking
Certification
- CPR/AED
Timeline
Client Advocate
Findlay Hope House
08.2023 - Current
Customer Service Representative
Sagility(Remote)
07.2023 - 08.2024
Billing Customer Service Representative
Discover (Remote)
07.2019 - 07.2023
High School Diploma -
Findlay High School