Alena Valoy
Lawrenceville,GA
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Bath and Body Works, Limited Brands
09.2022 - Current
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Textile Pre-Sorter
Goodwill
09.2021 - 08.2022
- Maintained a clean, organized working area to ensure smooth pre-sorting operations.
- Updated quality control records and reports.
- Implemented time-saving measures, improving efficiency within the pre-sorting department.
- Collaborated with team members to increase overall productivity in the pre-sorting department.
- Inspected items for damage or defects before sorting as part of the quality control process.
Supervisor
Edible Arrangements
10.2020 - 08.2021
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding practical solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Oversaw daily department operations, ensuring smooth workflow and timely completion of tasks.
- Created and managed project plans, timelines, and budgets.
Education
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ09-2028
High School Diploma -
Phoenix HighSchool
Lawrenceville, GA05-2022
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Excellent people skills
- Goal-Oriented
- Relationship Building
- Outgoing Personality
- Cash Handling
- Client Service
- Store Opening and Closing
- Adapt to diverse groups
Certification
Microsoft Office Specialist Certification
Languages
English
Full Professional
Spanish
Limited Working
American Sign Language
Limited Working
Timeline
Sales Associate
Bath and Body Works, Limited Brands
09.2022 - Current
Textile Pre-Sorter
Goodwill
09.2021 - 08.2022
Supervisor
Edible Arrangements
10.2020 - 08.2021
Microsoft Office Specialist Certification
Bachelor of Science - Psychology
Grand Canyon University
High School Diploma -
Phoenix HighSchool
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