Alena Werther

• Assisted branch operations in following regulatory standards and company policies.
• Helped develop strategies to enhance customer satisfaction and retention.
• Supported team development through coaching, training, and regular feedback.
• Aided in analyzing financial reports to identify trends and suggest revenue growth initiatives.
• Collaborated with regional leaders to align branch objectives with corporate goals.
• Facilitated staff scheduling and resource allocation to improve branch efficiency.
• Tracked branch performance against key performance indicators and recommended corrective actions to achieve objectives.
• Encouraged a culture of teamwork and accountability among branch staff for effective service delivery.

• Assisted team in providing outstanding customer service to improve client satisfaction and loyalty.
• Evaluated financial portfolios to deliver customized solutions addressing various client requirements.
• Supported junior bankers in their professional growth and enhanced overall team effectiveness.
• Simplified loan processing procedures to shorten turnaround times and boost operational productivity.

National Mortgage Loan Services Registry’s

-SAFE Certification

-Loan Origination Certification

American Bankers Association Certifications

-Banking Essentials

-Consumer & Small Business Banking

UCLA Latin Leaders of America Certification