Alena Xiong
Eau Claire
Summary
Dynamic professional with extensive experience in customer service and cash handling at T.J. Maxx. Demonstrated success in enhancing team collaboration and streamlining processes to improve shopping experiences. Recognized for adaptability and problem-solving skills, leading to efficient operations and strong customer relationships. Resourceful program intern skilled in project management, strategic planning, and team leadership, with a focus on workforce readiness and professional development training.
Overview
2
2
years of professional experience
Work History
Associate
T.J. Maxx
Woodbury
02.2023 - 08.2025
- Maintained organized merchandise displays throughout the store.
- Processed transactions efficiently at the checkout area.
- Collaborated with team members to replenish stock regularly.
- Provided excellent customer service to enhance shopping experience.
- Assisted customers with selecting items and answering questions about products.
- Built relationships with customers by providing friendly customer service.
- Organized backroom areas to maintain a clean and organized work environment.
- Performed cash register functions accurately and efficiently.
Employment Program Intern
Merrick Community Services
Saint Paul
07.2023 - 08.2023
- Facilitated team building activities to strengthen relationships among staff members.
- Assisted in organizing events to promote student involvement and networking opportunities.
- Collaborated with team members to refine workflow processes and efficiency.
- Collaborated with external organizations to build partnerships for program initiatives.
- Conducted interviews with program participants to assess progress towards goals.
Education
High School Diploma -
Tartan High School
Oakdale, MN06-2024
Century College
White Bear Lake, MNSkills
- Team collaboration
- Cash handling
- Time management
- Problem solving
- Active listening
- Critical thinking
- Team building
- Customer service
- Adaptability
- Customer engagement
Languages
English
Native/ Bilingual
Hmong
Native/ Bilingual
Timeline
Employment Program Intern
Merrick Community Services
07.2023 - 08.2023
Associate
T.J. Maxx
02.2023 - 08.2025
High School Diploma -
Tartan High School
Century College