Mahalai Phillips
Phoenix,AZ
Summary
Seasoned Associate bringing hands-on experience in business operations and client management. Demonstrates adeptness at fostering strategic partnerships, streamlining processes, and enhancing operational efficiency. Strong communication skills with a knack for problem-solving and team collaboration. Previous work has resulted in improved customer satisfaction and significant process optimizations.
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Associate
Meraki Paws N Play
Phoenix, Arizona
12.2024 - Current
- Computed purchases and received and processed cash or credit payment.
- Built relationships with customers by providing friendly customer service.
- Edited videos and created visuals for digital advertising campaigns across multiple platforms.
- Created content for social media campaigns to drive brand awareness.
- Managed website content updates and monitored online traffic metrics.
- Evaluated effectiveness of current campaigns through data analysis techniques such as A and B testing.
- Scheduled posts on a daily basis across all social media channels.
- Updated and monitored content on Facebook, Google, and Instagram.
- Researched trending topics related to target audience.
- Updated website blog with fresh content regularly.
- Monitored analytics and metrics to evaluate the performance of campaigns.
- Developed themes, characterizations and psychological analyses to create marketing material.
- Created engaging, original content including posts, videos, and graphics tailored to specific platform requirements.
- Engaged with online communities by responding to comments and messages to foster a positive brand image.
- Implemented hashtag strategies to increase reach and discoverability of content.
- Stayed up-to-date on social media and digital content trends to engage on trending topics and share best practices.
- Responded promptly to customer queries on social media accounts.
Tea Team
Meraki AZ Kava Bar
Phoenix, AZ
05.2024 - Current
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Barista
JW Marriott
Scottsdale, US
10.2021 - 03.2023
- Uphold all Marriott expectations and policies
- Ensuring both Starbucks and Marriott policies remain followed
- Consistently provide exceptional service, handling an average of 200+ customer orders per shift
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Managed cash register and processed transactions with accuracy and integrity.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Checked brewing equipment for proper functionality.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained calm demeanor during high-volume periods and special events.
Sales Associate
Pacsun
Phoenix, US
10.2021 - 01.2022
- Received and filed online orders for customers buying online or for stores with low stock
- Assessed customer needs to provide assistance and information on product features.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Collected payments and provided accurate change.
- Answered store and merchandise questions and led customers to wanted items.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Barista
D'Lite Healthy On The Go
Scottsdale, US
04.2021 - 05.2021
- Ensure drinks continue to be produced swiftly and correctly: with special attention to allergens and other substitutions
- Receive and obtain customer orders, double checking that the order remains correct
- Managed cash register and processed transactions with accuracy and integrity.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Stocked shelves with ingredients needed to make coffee drinks.
- Sliced fruits, vegetables and meats for use in food service.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Shift Supervisor
Starbucks
Phoenix, US
08.2019 - 04.2021
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Prepared operations data to produce comprehensive reports to management.
- Delegated tasks to employees and monitored activities and task completion.
- Assisted upper management with daily operations to meet standards of service and quality.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Addressed any issues that arose during the shift in a proactive manner.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
Barista
Bashas' Supermarkets
Phoenix, US
06.2018 - 10.2019
- Memorize recipe cards and processes of drinks to maintain up to date on current and changing items
- Answer any and all questions regarding drinks and modifications
- Informing customers of new seasonal drinks or snacks
- Maintain clean tools and area, making sure all product remains stocked and position areas remain clean
Sales Associate
Rue21
Phoenix, US
05.2017 - 09.2018
- Assisted and checked out customers with their purchases, informing them of discounts for the next time they visit
- Cleaned and maintained sales floor, making sure everything remains folded and hung correctly
- Answered any questions or phone calls pertaining to merchandise or items that we carry in stock
Education
Google Coursera UX Design Course -
Coursera
Online04-2026
High school diploma -
North Canyon High School
Phoenix, AZ01.2019
Skills
- Barista
- Coffee Experience
- Cashiering
- POS
- Customer service
- Food Handling
- Retail Sales
- Guest Services
- UX design principles
- Supervising
- Management experience
- UX design basics
- User Experience
- UX Design
- User experience design
- Social media marketing
- Content creation
- Team collaboration
- Trend research
- Safety and cleanliness standards
- Computer skills
- Written communication
- Team cooperation
- Oral communication
- Reliability
- Reliable and responsible
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Excellent written and verbal communication
- Multitasking
Certification
Foundations Of User Experience (UX) Design, Coursera, 2023, Certified in the understanding the interactions that people have with products like websites, mobile apps, and physical objects; making those everyday interactions usable, enjoyable, and accessible.
Timeline
Associate
Meraki Paws N Play
12.2024 - Current
Tea Team
Meraki AZ Kava Bar
05.2024 - Current
Barista
JW Marriott
10.2021 - 03.2023
Sales Associate
Pacsun
10.2021 - 01.2022
Barista
D'Lite Healthy On The Go
04.2021 - 05.2021
Shift Supervisor
Starbucks
08.2019 - 04.2021
Barista
Bashas' Supermarkets
06.2018 - 10.2019
Sales Associate
Rue21
05.2017 - 09.2018
Google Coursera UX Design Course -
Coursera
High school diploma -
North Canyon High School