Felicity Maxwell
Portland
Summary
Dynamic hospitality professional with extensive wine knowledge, and exceptional service skills honed at Kann & Winery Lane Collective. Proven ability to enhance guest experiences through personalized recommendations and event coordination. Adept in high-volume environments, showcasing strong upselling techniques and a commitment to visual presentation. Passionate about delivering memorable dining experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Tasting Room Associate
Winery Lane Collective
Washington County
07.2025 - Current
- Guided guests through wine tastings, enhancing their understanding of varietals.
- Assisted with inventory management by tracking wine stock levels and supplies.
- Engaged with customers to provide personalized recommendations based on preferences.
- Collaborated with team members to set up and break down tasting events efficiently.
Server
Kann Restaurant
Portland
08.2024 - 02.2025
- Memorized the entire food, cocktail and most of the wine menu; including the ingredients and individual drop phrases for each dish that explained its connection to chef and/or haiti.
- Would work 10 hours every shift. Which was 3 full turns every day.
- Kann has fine-tuned my skills in all things 'exceptional service'.
- Kann is a James beard award winning haitian restaurant here in Portland. It is run by Chef Gregory Gourdet. It has been an honor working here.
Seasonal Server + Bartender
Della Porta / La Piazza Wine Bar
Ellison Bay
05.2024 - 09.2024
- I served brunch in the mornings, served dinner at night, and also bartended at their outdoor wine and cocktail bar called 'La Piazza' on the weekends.
- Seasonal upscale farm to table Italian restaurant in a busy beach town!
Server + Catering Server
Centraal Cafe and Eatery
Milwaukee
09.2023 - 05.2024
- Brunch is a very big part of working here, but they also do wedding parties and catering events, which I would work at as well!
- It is also a taproom with 72 tap options, and all employees were required to take an extensive two-week-long beer class.
- I loved working here! I would never have left if I didn't have to move.
- High-volume European breakfast spot that is a bit more upscale than your typical café.
Assistant Bar Manager/Bartender/Barista
Milwaukee Artist Resource Network and Hub
Milwaukee
09.2022 - 09.2023
- I helped run the bar and cafe under the bar manager.
- I helped in curating the cocktail list.
- I trained new bar & cafe staff.
- I kept up with inventory on all cafe and bar ingredients.
- Created our opening, closing, and side work lists.
- Was always present during gallery events and participated in the monthly gallery meetings.
- MARN is an art gallery with a bar and cafe in busy downtown Milwaukee.
Bartender + Server
Jacks American Pub
Milwaukee
05.2023 - 08.2023
- Handled extremely high volume nights professionally and efficiently.
- Kept bar organized and clean during busy hours.
- Worked during insanely busy Game Day events such as when the Milwaukee bucks would play or the packers.
- One of the busiest bars on Brady Street (bustling bar hopping street) in downtown Milwaukee, Wisconsin.
Barista
The Daily Buzz
Green Bay
02.2021 - 09.2022
- Opened the coffee shop at 5am everyday.
- One of the busiest coffee shops in Downtown Green Bay, Wisconsin.
Waitress + Bartender + Host
Copper State Brewery
Green Bay
08.2018 - 02.2021
- I started out as the host here and then worked my way up to a waitress and then a bartender!
- Brewery in downtown Green Bay, Wisconsin.
Education
Bachelors - Fine Arts
Milwaukee Institute of Art & Design
Wisconsin03.2025
High School Diploma -
Bay Port High School
Green Bay06.2020
Skills
- Waitressing
- Wine knowledge
- Event coordination
- Bartending
- Barista
- Food running
- hosting
- Bussing
- Pos systems: Toast and Square
- Upselling
- Winery history
- Visual presentation
Certification
- OLCC Service Permit, 02/28/29
- Food Handler Certification, 02/28/27
- Basic Life Support (BLS), 2021
- CPR, 2021
Personal Information
Driving License: driver's license
Timeline
Tasting Room Associate
Winery Lane Collective
07.2025 - Current
Server
Kann Restaurant
08.2024 - 02.2025
Seasonal Server + Bartender
Della Porta / La Piazza Wine Bar
05.2024 - 09.2024
Server + Catering Server
Centraal Cafe and Eatery
09.2023 - 05.2024
Bartender + Server
Jacks American Pub
05.2023 - 08.2023
Assistant Bar Manager/Bartender/Barista
Milwaukee Artist Resource Network and Hub
09.2022 - 09.2023
Barista
The Daily Buzz
02.2021 - 09.2022
Waitress + Bartender + Host
Copper State Brewery
08.2018 - 02.2021
Bachelors - Fine Arts
Milwaukee Institute of Art & Design
High School Diploma -
Bay Port High School