Kelly Ransford
Rocklin,CA
Summary
Seeking a challenging yet rewarding role where I can deliver excellent customer service. Skilled in problem-solving, communication, and teamwork. Committed to providing excellent service and a positive overall experience.
Overview
15
15
years of professional experience
Work History
Tasting Room Associate
Smokin’ Barrel Winery
Lincoln, Ca
10.2022 - Current
- Customer service, Assist customers with wine tasting experience, Wine club fulfillment, Coordinating special events
Certified Merchandiser Representative
News America Marketing/Neptune Retail services
Rocklin, Ca
06.2013 - 12.2024
- Display design, produce store sales by providing point-of-purchase and shelf management services. Maintains customer relationships by visiting with store managers, department managers, and employees.
Wine and Food Server
Platinium Wine Lounge
Roseville, Ca
01.2021 - 07.2024
- Provide excellent customer service, serve wine flights and make suggestions for pairings with menu items.
Tasting Room Associate
Cante Ao Vinho
Rocklin, Ca
06.2016 - 04.2020
- Customer service, Wine club fulfillment, Assisting in cellar work, Coordinating special events
Tasting Room Associate
Casque Winery
Loomis, Ca
10.2016 - 06.2017
- Inventory management, Wine club fulfillments, Assisting with special events
Merchandiser Representative
Foster Grant International
Rocklin, Ca
06.2011 - 12.2016
- Display design, produce store sales by providing point-of-purchase and shelf management services. Ordered inventory per fixture needs. Maintains customer relationships by visiting with store managers, department managers, and employees.
Server
Buca di Beppo
Roseville, Ca
02.2012 - 06.2013
- Served guests and delivered food and beverages, for a very busy Italian restaurant.
Education
Associate of Science - Paralegal Studies
Hodges University
Naples, FL06.2000
Skills
Customer service
Wine tasting experience
Wine club fulfillment
Event coordination
Inventory management
Display design
Food and wine pairing
Menu suggestion strategies
Merchandising strategies
Team collaboration
Product knowledge training
Cash handling procedures
Guest service
Qualifications
- Ability to multitask
- Excellent organization and planning skills
- Knowledge of wine and wine production
- Trained in liquor, wine, and food service
- Strong time management skills
- Ability to manage priorities and workflow
- Possess excellent customer management and relationship building skills
Timeline
Tasting Room Associate
Smokin’ Barrel Winery
10.2022 - Current
Wine and Food Server
Platinium Wine Lounge
01.2021 - 07.2024
Tasting Room Associate
Casque Winery
10.2016 - 06.2017
Tasting Room Associate
Cante Ao Vinho
06.2016 - 04.2020
Certified Merchandiser Representative
News America Marketing/Neptune Retail services
06.2013 - 12.2024
Server
Buca di Beppo
02.2012 - 06.2013
Merchandiser Representative
Foster Grant International
06.2011 - 12.2016
Associate of Science - Paralegal Studies
Hodges University