Summary
Overview
Work History
Education
Skills
References
Timeline
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Frederica Finch

Wenatchee

Summary

Tasting Room Associate with extensive experience at Jones Wines and Icicle Ridge Winery, specializing in customer service and wine expertise. Skilled in engaging guests and driving sales through effective communication and upselling techniques. Committed to delivering exceptional experiences while managing order processing and cash handling efficiently.

Overview

4
4
years of professional experience

Work History

Tasting Room Associate

Jones Wines at Pybus
Wenatchee
08.2022 - 03.2025

Tasting Room Associate

Icicle Ridge Winery
Peshastin
07.2021 - 11.2024
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Provided exceptional hospitality to guests through friendly interactions, attentive listening skills and timely responses to inquiries.
  • Provided customers with detailed information about the winery's products and services.
  • Processed customer orders quickly and accurately while maintaining excellent customer service standards.
  • Recommended, selected and located merchandise based on customer desires.
  • Maintained thorough knowledge of wine and wine production processes.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Communicated with incoming guests to offer assistance and friendly service.
  • Checked IDs when necessary to ensure legal age requirements were met prior to serving alcohol.
  • Greeted visitors to the tasting room, answered questions and provided assistance as needed.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Master of Arts - Educational Technology

Grand Canyon University
Phoenix, AZ
06-2008

Bachelor of Science - Mathematics

University of Washington
Seattle, WA
08-1987

Skills

  • Customer service
  • Wine knowledge
  • Cash handling
  • Inventory management
  • Order processing
  • Sales techniques
  • Interpersonal communication
  • Guest engagement
  • Upselling strategies
  • Self motivation
  • Point of sale
  • Exceeding customer expectations
  • Customer needs assessment

References

  • Beth Hancock - Jones Wines at Pybus Tasting Room Manager 253-230-7949 hancockfamily4@comcast.net
  • Courtney Gateman - Icicle Ridge Winery Manager 206-450-2529 courtney@icicleridgewinery.com

Timeline

Tasting Room Associate

Jones Wines at Pybus
08.2022 - 03.2025

Tasting Room Associate

Icicle Ridge Winery
07.2021 - 11.2024

Master of Arts - Educational Technology

Grand Canyon University

Bachelor of Science - Mathematics

University of Washington

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Frederica Finch