Alena Wilson
Reno,NV
Summary
Results-oriented professional with over 10 years of experience in customer service, team leadership, and operational management. Proven track record of fostering positive relationships with customers and colleagues, driving team performance, and consistently delivering exceptional results. Highly skilled in developing and implementing efficient processes, providing comprehensive training, and effectively managing administrative and financial operations with utmost accuracy. Experience in warehouse management and logistics, including inventory control, shipping coordination, and ensuring safety compliance. Dedicated and fast learner who excels in dynamic environments, constantly adapting to new challenges.
Overview
11
11
years of professional experience
Work History
Senior Recruiter / Staffing Specialist
Job & Talent
08.2023 - 03.2025
- Identified, recruited, and onboarded top talent to align with organizational needs while working closely as a team of two.
- Efficiently managed office traffic, accommodating an average of 30 individuals daily while overseeing staffing processes, ensuring compliance with HR policies, and handling payroll, client meetings, and on-site visits.
- Fostered strong relationships with candidates and internal teams to enhance recruitment outcomes.
- Communicated daily attendance and facilitated seamless training and transition for new hires.
Shift Supervisor / Barista
Starbucks
01.2022 - 08.2023
- Supervised a team of 5-10 partners across multiple shifts, ensuring optimal performance and coordination.
- Dynamic and energetic professional committed to fostering positive relationships with both customers and colleagues.
- Skilled in cultivating efficient and inclusive work environments while consistently delivering high-quality products.
- Continuously improves problem-solving techniques by incorporating constructive feedback from coworkers and supervisors.
- Trained new employees and delegated daily tasks and responsibilities.
Assistant Manager / CSR
Performance Radiator
10.2019 - 01.2022
- Handled an average of 50 incoming calls daily, along with managing email correspondence from both customers and suppliers.
- Skilled in managing automotive parts inventory systems, Outlook, and the Microsoft Office Suite, ensuring seamless and efficient ordering, inventory control, and delivery operations.
- Provided customer support and addressed feedback for regional parts shops.
- Managed basic office functions, including cash handling, deliveries, and sales visits.
- Coordinated shipping and receiving of parts to auto shops and collaborated with the head manager to monitor and adjust inventory levels in alignment with weekly projections.
Assistant Manager
JJ's Pie Company
07.2014 - 12.2020
- Supervised a team of up to 8 individuals, coordinating tasks, delegating responsibilities, and overseeing performance to ensure the achievement of organizational goals.
- Coordinated team tasks, delegated responsibilities, and supervised performance to ensure goals were met.
- Managed cash drawers, ensuring accurate reconciliation and accountability before processing deposits and generating end-of-day reports.
- Demonstrated strong problem-solving skills by implementing practical solutions and resolving customer complaints with integrity
Education
High School Diploma -
Robert McQueen High School
Reno, NV06.2013
Skills
- Leadership & Team Management
- Training & Development
- Customer Service Excellence
- Recruitment & Staffing
- Administrative & Operational Expertise
- Problem Solving & Conflict Resolution
- Microsoft Office Proficiency
- Inventory & Warehouse Management
Timeline
Senior Recruiter / Staffing Specialist
Job & Talent
08.2023 - 03.2025
Shift Supervisor / Barista
Starbucks
01.2022 - 08.2023
Assistant Manager / CSR
Performance Radiator
10.2019 - 01.2022
Assistant Manager
JJ's Pie Company
07.2014 - 12.2020
High School Diploma -
Robert McQueen High School
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