ALENDA S. HARRIS
116 Palouse ST. Red Oak
Summary
With over 15 years of experience in healthcare administration, I am a dedicated and detail-oriented supervisor committed to optimizing scheduling processes, enhancing patient satisfaction, and leading teams to achieve operational goals. Throughout my career, I have consistently demonstrated a proven track record in these areas. Strong communication skills and focus on efficiency and patient care enable effective coordination and management of healthcare operations. Passionate about making a positive impact in the healthcare industry, striving to deliver exceptional results in all aspects of work.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Supervisor Diagnostic Scheduling CVIR
Ut Southwestern Medical Center
11.2021 - Current
- Lead and supervise a team of Interventional Radiology Schedulers, providing guidance, training, and support in their daily activities.
- Collaborate with the Interventional Procedural Manager to develop and implement scheduling strategies that optimize resource allocation and physician availability.
- Manage and oversee scheduling activities within the Epic system, ensuring timely and accurate input of procedural information.
- Serve as a primary point of contact for complex scheduling inquiries and issues, and escalate as necessary.
- Conduct regular audits of scheduling data to maintain data integrity and adherence to departmental standards.
- Provide exceptional customer service to patients, clinical staff, and external contacts, addressing inquiries and concerns professionally and effectively.
- Assist in resolving scheduling conflicts, collaborating with clinical teams to ensure efficient and coordinated patient care.
- Collaborate with other departments and service lines to enhance cross-functional communication and patient care coordination.
- Monitor key performance indicators (KPIs) related to scheduling efficiency, accuracy, and customer satisfaction, implementing corrective actions when necessary.
- Participate in the development and implementation of training programs for new schedulers, focusing on both technical skills and customer service excellence.
- Closely works with physicians and nursing to ensure timely schedule of patients.
Scheduling Coordinator
University of Texas Southwestern Medical Center
08.2009 - 11.2021
- Maintains high level of customer service to internal and external customers.
- Answers patient phone calls utilizing UT Southwestern PROS concepts.
- Schedules patient appointments utilizing demographic and registration best practice model for IR and Cath Lab
- Documents detailed patient information electronically into medical system, forwards patient info to appropriate medical personnel as established by department protocol.
- Confirms registration information and updates as appropriate; obtains pertinent information to complete all required forms.
- Arrives patients in registration system.
- Conducts charging to accounts and reconciliation for Non-Invasive Echo Department.
- Preceptor to new Employees to CVIR
Transporter
University of Texas Southwestern Medical Center
10.2008 - 08.2009
- Provide efficient patient transport throughout hospital facilities
- Maintain files, patient records, and daily service logs
- Schedule daily inpatient services and follow-up documentation.
- Performed EKG's as needed
Education
Bachelor of Arts - Psychology
Columbia College
10.2013
Skills
- Strong verbal and written communication skills
- Detailed Oriented
- Team Leadership and Training
- Patient Care and Communication
- Data Analysis and Reporting
- Problem-Solving and Conflict Resolution
- Knowledge of Healthcare Regulations (eg, HIPAA)
Certification
- Certified Nurse Aide - 1997
- ASCP Phlebotomy Certified 1999
References
REFRENCES FURNISHED UPON REQUEST
Timeline
Supervisor Diagnostic Scheduling CVIR
Ut Southwestern Medical Center
11.2021 - Current
Scheduling Coordinator
University of Texas Southwestern Medical Center
08.2009 - 11.2021
Transporter
University of Texas Southwestern Medical Center
10.2008 - 08.2009
Bachelor of Arts - Psychology
Columbia College
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