Alenna Larson
Draper ,UT
Summary
Highly motivated and enthusiastic individual with a passion for delivering excellent customer service. With over 15 years in customer service I am skilled in communication, problem-solving, and active listening skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Kitchen Designer
The Home Depot Inc
Cottonwood Heights, UT
07.2023 - Current
- Developed kitchen designs that maximized available space and met customer expectations.
- Prepared detailed cost estimates for proposed projects based on labor costs and material expenses.
- Educated customers about product features such as warranties or energy efficiency ratings.
- Provided ongoing support after completion of projects in order answer any questions or address concerns.
Assistant Store Manager
The Home Depot Inc
American Fork, UT
03.2021 - 07.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Department Supervisor
The Home Depot Inc
Cottonwood Heights, UT
05.2019 - 03.2021
- Managed inventory levels of supplies required for daily operations.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Worked closely with sales associates to complete tasks.
Skills
- Customer Relations
- Problem-Solving
- Team Building and Leadership
- Sales Techniques
- Upselling and Cross Selling
- Work Planning and Prioritization
Accomplishments
- Top Specialty Assistant Store manager 2021
Certification
- InFocus Safety Captain
- HHM Certified
References
References available upon request.
Timeline
Kitchen Designer
The Home Depot Inc
07.2023 - Current
Assistant Store Manager
The Home Depot Inc
03.2021 - 07.2023
Department Supervisor
The Home Depot Inc
05.2019 - 03.2021
- InFocus Safety Captain
- HHM Certified