ALENNY PERDOMO MONTERO
New York,NY
Summary
Licensed Attorney with experience in consular administration, legal documentation, customer service, and marketing. Proven ability to manage confidential records, coordinate administrative operations, and provide high-quality support in multicultural environments. Strong communication, organizational, and relationship-building skills with a passion for delivering exceptional customer experiences and contributing to organizational success.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Consular Assistant
Consulate of Spain in New York
New York, NY
08.2022 - Current
- Provide professional assistance to Spanish and foreign citizens regarding consular services, administrative procedures, and official documentation.
- Process, review, and organize legal and administrative documents with a high level of accuracy and confidentiality.
- Support Civil Registry procedures, including birth, marriage, death, and nationality-related applications.
- Assist with passport services, consular registrations, notarizations, and other administrative processes in accordance with Spanish regulations.
- Maintain and update confidential records while ensuring compliance with data protection and internal procedures.
- Coordinate with multiple departments to ensure efficient case processing and timely service delivery.
- Deliver exceptional customer service in a multicultural, high-volume environment, resolving inquiries with professionalism and empathy.
- Utilize office systems and digital platforms to manage records, appointments, and administrative workflows efficiently.
- Ensure accuracy, organization, and compliance with established consular policies and procedures.
- Scheduled appointments and conducted follow-up calls to clients.
Host
Nava Restaurant
New York, NY
11.2021 - 12.2022
- Greeted and welcomed guests in a professional and friendly manner, creating a positive first impression.
- Managed reservations, waitlists, and seating arrangements to ensure efficient restaurant operations.
- Coordinated guest flow and communicated effectively with servers and management to optimize service.
- Responded to customer inquiries, addressed concerns, and ensured a high level of guest satisfaction.
- Answered phone calls, scheduled reservations, and provided accurate information about restaurant services.
- Demonstrated excellent communication, multitasking, and organizational skills while working under pressure.
Model Manager
EMG Models
New York, NY
01.2017 - 11.2018
- Supervised model recruitment processes, ensuring alignment with client specifications and industry standards.
- Developed training programs for models, enhancing performance and professionalism during assignments.
- Developed successful marketing campaigns for models, resulting in increased bookings and visibility.
- Streamlined booking processes to maximize efficiency and improve communication between models, clients, and the agency.
- Coordinated photo shoots and casting calls, managing schedules and logistics to optimize efficiency.
Education
Master of Laws - Lawyer
Autonomous University of Santo Domingo (UASD)
Santo Domingo, Dominican Republic10.2023
Master of Laws - INMIGRATION AND CONSULAR LAW
Universidad Autónoma De Santo Domingo
San Juan De La Maguana, Dominican Republic04.2026
Skills
- Conflict resolution techniques
- Multilingual communication
- Flexible and adaptable
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Reliable and punctual
- Organizational skills
- Team collaboration
- Effective communication
- Microsoft office
- Interpersonal skills
- Adaptability and flexibility
- Customer service
- Teamwork and collaboration
- Consular services
LANGUAGE
Spanish and English.
Certification
- Human relations.
- Customer service.
- Office and internet software manager.
- Digital marketing.
- Advanced excel.
- Advanced social media manager.
Timeline
Consular Assistant
Consulate of Spain in New York
08.2022 - Current
Host
Nava Restaurant
11.2021 - 12.2022
Model Manager
EMG Models
01.2017 - 11.2018
Master of Laws - Lawyer
Autonomous University of Santo Domingo (UASD)
Master of Laws - INMIGRATION AND CONSULAR LAW
Universidad Autónoma De Santo Domingo