Alensia Massey
Peoria,IL
Summary
Adept at optimizing workflow and enhancing service delivery, I significantly improved efficiency and patient satisfaction at Carle Hospital. My expertise in records management and exceptional teamwork skills led to increased employee retention rates and strict compliance with state regulations.
Overview
15
15
years of professional experience
Work History
Lead Registrar
Carle Hospital
06.2021 - 10.2024
- Optimized workflow efficiency through regular evaluation of existing procedures, identifying areas for improvement, and implementing
- Recorded patient information accurately to facilitate efficient processing of medical records.
- Ensured high-quality patient service by addressing inquiries and providing clear information.
- Assisted in scheduling appointments, improving time management in a busy healthcare environment.
- Coordinated with medical staff to ensure seamless patient flow for enhanced service delivery.
- Maintained strict compliance with state regulations by diligently updating student records according to established guidelines.
- Optimized training effectiveness by staying current on the latest Epic software updates and incorporating them into lesson plans.
- Increased employee retention rates with engaging and informative ongoing professional development opportunities related to Epic systems usage.
Night Auditor Supervisor
Courtyard Marriott
05.2009 - 05.2021
- Optimized workflow efficiency through regular evaluation of existing procedures, identifying areas for improvement, and implementing
- Recorded patient information accurately to facilitate efficient processing of medical records.
- Ensured high-quality patient service by addressing inquiries and providing clear information.
- Assisted in scheduling appointments, improving time management in a busy healthcare environment.
- Coordinated with medical staff to ensure seamless patient flow for enhanced service delivery.
- Maintained strict compliance with state regulations by diligently updating student records according to established guidelines.
- Optimized training effectiveness by staying current on the latest Epic software updates and incorporating them into lesson plans.
- Increased employee retention rates with engaging and informative ongoing professional development opportunities related to Epic systems usage.
Education
Yes - All
Woodruff High School
Peoria, IL05.2005
Skills
- Records management
- Database administration
- Enrollment management
- Program assessment
- Verification and eligibility
- Transcript evaluation
- Teamwork and collaboration
- Problem-solving
- Time management
Timeline
Lead Registrar
Carle Hospital
06.2021 - 10.2024
Night Auditor Supervisor
Courtyard Marriott
05.2009 - 05.2021
Yes - All
Woodruff High School
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