Summary

Overview

Work History

Education

Skills

Timeline

Linda Lamb

Olney,United States

Summary

Excelling in customer service and teamwork. Recognized for enhancing communication and operational efficiency, while maintaining meticulous attention to detail. Adaptable and dependable, I thrive under pressure, consistently delivering high-quality results and fostering positive relationships within diverse teams.

Overview

years of professional experience

Work History

Patient Financal Department

Carle Hospital

02.2023 - Current

Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Strengthened communication skills through regular interactions with others.
Proved successful working within tight deadlines and a fast-paced environment.
Developed and maintained courteous and effective working relationships.
Paid attention to detail while completing assignments.
Worked flexible hours across night, weekend, and holiday shifts.
Excellent communication skills, both verbal and written.

Clerical Specialist

Jasper County Behavioral & Health Department

08.2018 - 02.2023

Processed and organized incoming correspondence to ensure timely distribution.
Maintained accurate records using database management systems for efficient data retrieval.
Coordinated scheduling and logistics for team meetings and events, optimizing resource allocation.
Assisted in developing office procedures that improved overall workflow efficiency.
Supported financial operations by processing invoices and tracking expenditures accurately.
Maintained strict confidentiality while handling sensitive client information, adhering to established security protocols.
Streamlined processes for document scanning, archiving, and retrieval to increase overall productivity in the workplace.
Reduced errors in data entry with careful attention to detail and double-checking work for accuracy.
Provided exceptional customer service over phone calls and emails, resolving issues quickly for satisfied clients.
Enhanced communication between departments by scheduling regular meetings and maintaining accurate contact information.
Input data into spreadsheets and databases.
Reviewed files, records and other documents to obtain information to respond to requests.
Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Prepared and edited documents to produce precise, accurate and professional communication.
Ensured prompt delivery of time-sensitive materials to clients through effective prioritization and coordination with mail services.
Supported team members by taking on additional tasks during high-volume periods, ensuring deadlines were met consistently.
Boosted customer satisfaction by addressing inquiries promptly and providing professional assistance.

Manger

Fatory Connection

07.2014 - 08.2018

Oversaw daily operations to ensure optimal performance and efficiency across all departments
Led cross-functional teams to implement process improvements, enhancing productivity and quality standards
Developed training programs for staff, fostering skill development and team collaboration
Analyzed operational data to identify trends and inform strategic decision-making
Streamlined inventory management processes, reducing waste and improving stock accuracy
Implemented safety protocols, ensuring compliance with regulations and enhancing workplace safety
Managed and motivated employees to be productive and engaged in work.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Developed and maintained relationships with customers and suppliers through account development.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Improved marketing to attract new customers and promote business.
Increased market share with strategic business development efforts, expanding into untapped markets.
Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Identified and communicated customer needs to supply chain capacity and quality teams.

Prevention Specialist

South Eastern Illinois Counciling Center

03.2012 - 01.2014

Developed and implemented prevention strategies to reduce risk factors in community settings.
Collaborated with multidisciplinary teams to design educational programs for diverse populations.
Conducted comprehensive assessments to identify community needs and resource gaps.
Facilitated training sessions for staff on best practices in prevention methodologies.
Established partnerships with local organizations to promote prevention initiatives and outreach efforts.
Led workshops aimed at increasing awareness of prevention resources among community stakeholders.
Enhanced community awareness of drug-related issues through engaging presentations and workshops.
Established strong relationships with schools and community groups, expanding the reach of prevention efforts.
Designed culturally sensitive outreach materials that effectively engaged diverse populations within the community.
Maintained professional development by attending trainings related to substance abuse prevention trends and evidence-based practices.
Trained new Prevention Specialists, ensuring consistent delivery of high-quality services across the organization.

Manager

WalMart Distribution Center

04.2003 - 01.2014

Led cross-functional teams to optimize operational workflows and enhance productivity.
Developed and implemented training programs to improve staff performance and efficiency.
Analyzed performance metrics to identify areas for process improvement and cost reduction.
Managed budget allocations and resource planning to align with organizational goals.
Established key performance indicators to monitor team effectiveness and drive accountability.
Fostered a culture of continuous improvement through regular feedback and coaching sessions.
Oversaw project management processes, ensuring timely delivery of objectives within scope and budget.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Controlled costs to keep business operating within budget and increase profits.
Improved safety procedures to create safe working conditions for workers.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Organized professional development programs for staff, leading to improved performance and skill sets.
Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assisted in organizing and overseeing assignments to drive operational excellence.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Managed and motivated employees to be productive and engaged in work.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Developed and maintained relationships with customers and suppliers through account development.
Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Identified and communicated customer needs to supply chain capacity and quality teams.