Aleoghena Samuel Okhumale
Washington D.C.
Summary
Results-driven professional with extensive experience in management, customer service, and IT systems analysis. Proven track record of optimizing business operations, leading teams, and implementing efficient processes to drive organizational success. Skilled in problem-solving, workflow design, and ensuring high-quality service delivery. Adept at collaborating with stakeholders, managing projects, and leveraging technology to improve performance. Committed to continuous growth and delivering measurable results in dynamic work environments.
Overview
14
14
years of professional experience
Work History
Manager
Gidichow
04.2024 - Current
- Oversee daily operations of a rapidly growing African restaurant that transitioned from a food truck to a full-service establishment.
- Manage payroll, staff scheduling, and inventory to ensure smooth workflow and efficient business performance.
- Train, supervise, and coach staff to maintain exceptional customer service and consistent food quality standards.
- Coordinate vendor relationships, negotiate pricing, and oversee supply chain and inventory replenishment.
- Implement workflow improvements that enhance kitchen efficiency and reduce customer wait times.
- Monitor sales trends to support menu adjustments, reduce waste, and improve overall profitability.
- Ensure full compliance with health, sanitation, and safety regulations during all operating hours.
- Resolve customer issues promptly and professionally, ensuring a high level of guest satisfaction.
- Support marketing and social media initiatives to increase brand visibility and community engagement.
- Manage opening and closing procedures, including cash handling, shift reporting, and daily reconciliations.
- Create training materials and standard operating procedures to improve staff performance and consistency.
- Coordinate catering services and special events, ensuring timely delivery and quality execution.
System Analyst/IT Specialist
Fiem Group LLC
01.2016 - 03.2022
- Designed and documented system workflows and business processes to guide development teams.
- Collaborated with programmers to ensure system designs met functional and technical requirements.
- Conducted comprehensive testing and quality assurance to verify all system functionalities.
- Identified and resolved bugs, system errors, and process inefficiencies.
- Created user manuals, guides, and training sessions to support smooth implementation.
- Assisted in gathering business requirements from stakeholders and translating them into technical specifications.
- Analyzed system performance and suggested enhancements to improve efficiency.
- Participated in cross-functional teams to integrate software solutions with existing operations.
- Monitored data integrity, system backups, and security protocols to maintain operational reliability.
- Supported end-users with troubleshooting, software updates, and process optimization.
IT Support Technician
Ranson Corporation
06.2015 - 09.2015
- Diagnosed and resolved issues related to network connectivity, printers, and peripheral devices.
- Installed, configured, and updated software applications and operating system patches.
- Performed routine maintenance on computers, including malware scans, system cleanups, and hardware checks.
- Assisted with imaging, deploying, and setting up new employee laptops and desktops.
- Managed user accounts through Active Directory, including password resets and permission updates.
- Documented support requests, resolutions, and recurring technical issues in the ticketing system.
- Helped maintain inventory of IT equipment, accessories, and replacement parts.
- Supported conference room technology setups, including projectors, monitors, and audio/video equipment.
- Monitored system performance and reported potential issues to senior IT staff.
- Provided customer-friendly explanations of technical solutions to non-technical employees.
Intern
Summer discovery Program, John Hopkins
06.2014 - 09.2014
- Data Input
- Event planning and coordination
- Assisted in training new employees on company procedures
- Supervised and mentored students
Teacher Assistant
Teacher Assistant, Howard University
09.2012 - 07.2013
- Prepare instructional materials and class room displays
- Tutor students independently or in small groups
- Maintain discipline of students in the absence of the teacher
- Kept accurate student-progress records
Extern
Deloitte Financial Advisory Services, LLP
06.2012 - 09.2012
- One of four undergraduate students competitively selected from colleges across North America
- Proactively discussed various services provided including restructuring, business valuation, corporate finance, risk management, real estate consulting, strategy & consulting, anti-money laundering, eDiscovery, FCPA, and forensic services
- Worked with seasoned professionals including numerous PPD's
Education
Info. Systems and Analysis
Howard University
Washington, DCInformation Technology
Eastern Mediterranean Univ.
Cyprus06.2011
Skills
- Skilled in formatting and editing with Microsoft Word
- Excel proficiency
- Proficient in Microsoft PowerPoint
- C programming
Extra-Curricular Activities/ Honors
Financial manager for the Trans-Africa student Association (Howard University Chapter), September 2012- 2013, Member of the computer based information system society, January 2012- Present, Member of the African Students Association (Howard University Chapter), September 2011– Present, Eastern Mediterranean University Honor Student Award, June 2009
Timeline
Manager
Gidichow
04.2024 - Current
System Analyst/IT Specialist
Fiem Group LLC
01.2016 - 03.2022
IT Support Technician
Ranson Corporation
06.2015 - 09.2015
Intern
Summer discovery Program, John Hopkins
06.2014 - 09.2014
Teacher Assistant
Teacher Assistant, Howard University
09.2012 - 07.2013
Extern
Deloitte Financial Advisory Services, LLP
06.2012 - 09.2012
Information Technology
Eastern Mediterranean Univ.
Info. Systems and Analysis
Howard University