Erica-Marie Leasure-Lucas

The Shift Supervisor Trainee role prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor.

Oversaw daily management operations.: Work effectively with store management and store crews. Supervise the store's crew through assigning, directing and following up of all activities. Effectively communicate information both to and from store management and crews. Provided customer service support.: Assist customers with their questions, problems and complaints. Promote CVS customer service culture. (Greet, offer help, and thank.) Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers. Maintain customer/patient confidentiality. Trained new employees on company procedures, enhancing team efficiency by identifying and addressing areas of weakness. Set performance goals for staff members and helped teams meet important deadlines. Inspected work environment for health and safety hazards and reported findings to manager. Coordinated manpower requirements, adjusting personnel and overtime to align with operational demands. Received product deliveries and moved materials to designated workplace locations. Notified employees of policy and procedure changes to promote overall compliance. Delegated tasks to team members according to individual strengths. Tracked company inventory and noted item shortages for future product orders. Recommended employees for promotion and performed corrective actions to reduce misconduct. Answered customer questions and made product recommendations according to needs. Streamlined workflow tasks to minimize downtime and eliminate production gaps. Observed equipment operation and proactively addressed issues to prevent downtime. Enforced safety and sanitation regulations. Inspected materials, products and equipment to detect defects and malfunctions. Coordinated workflows and evaluated individual performance to optimize resources. Monitored inventory to adjust scheduling and inform supply needs. Read and analyzed charts and work orders to define job requirements. Established work schedules, assignments and production sequences to meet production goals. Inspected completed work to verify conformance with quality standards. Requisitioned production materials to prevent backlogs.

• Processed daily transactions efficiently, addressing customer inquiries and resolving complaints in person and via phone. Opened and closed store, counting cash drawers, while helping customers select products that met their personal needs. Maintained visually appealing displays throughout store and consistently exceeded personal sales goals each quarter.
• Educated customers on product offerings and provided exceptional service to enhance company brand. Consulted on latest styles and trends while collaborating with team members to ensure a seamless shopping experience. Maintained showroom cleanliness and organized product displays, actively listening to customer concerns to build confidence. Completed floor replenishment for size availability and communicated merchandise needs to supervisors promptly.
• Managed photo processing operations to ensure timely delivery of high-quality images.
• Collaborated with customers to understand their photographic needs and provide tailored solutions.
• Trained new staff on equipment usage and quality control procedures for photo services.

• Cross-trained trained in several different areas including Electronics, Connection Center (Cell phone department). Performed onsite, in-store retail sales. Built personal relationships with customers. Verified customer personal information. Resolved register transaction issues. Handled and followed up on escalations. Provided exceptional customer service. Organized and stocked shelves with merchandise to maintain a neat store appearance. Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. Assisted customers by locating items in-store and verifying inventory at other locations. Facilitated product launches and provided exceptional customer service, contributing to account retention and growth. Trained new sales employees on effective sales, service and operational strategies, enhancing overall team performance. Built and maintained relationships with peers and upper management to support team success in achieving sales and service goals. Helped tons of customers per day by responding to inquiries and locating products. Sold various products by explaining unique features and educating customers on proper application. Kept apprised of emerging trends and provided informative customer service to assist in product selection. Processed orders through our online, and coordinated product deliveries. Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions. Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
• Assisted customers in locating products and provided recommendations based on needs.
• Maintained merchandise displays to enhance product visibility and customer engagement.
• Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.

• Composed, sent, received, and distributed correspondence through letters and emails. Created and organized training materials for various office positions. Handled customer questions and complaints with professional courtesy. Inventoried office supplies and managed ordering of new supplies. Juggled answering phones while attending to clients in person. Transcribed dictations for management, ensuring accurate documentation of important discussions. Managed note-taking during business meetings and later composed report for management. Organized customer invoices and processed payments, maintaining accurate records of financial transactions. Completed training program on Dentrix software for effective dental practice management. Greeted visitors, assessed needs and directed to appropriate personnel. Answered and directed incoming calls using multi-line telephone system. Oversaw office inventory by restocking supplies and submitting purchase orders. Sorted incoming mail and directed to correct personnel each day. Coordinated and communicated with clients daily to gather pertinent information. Maintained daily calendars, set appointments with clients and planned daily office events. Managed incoming calls daily. Scheduled and confirmed appointments. Rendered information to callers and drafted office emails. Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules. Responded to customer concerns and issues by phone. Prepared packages for shipment by generating invoices and setting up courier deliveries. Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily. Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
• Compiled and filed documents and reports for various parties, facilitating efficient information retrieval. Processed payments and updated accounts to reflect balance changes.
• Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Coordinated communication between departments, enhancing workflow and information sharing.

• Home finders of Hawaii Hilo, HI. Organized and coded documents for due diligence in acquisitions, ensuring compliance and accuracy. Monitored multiple databases to keep track of all company inventory. Effectively controlled the release of proprietary and confidential information for general client lists. Led key projects, achieving successful outcomes that met project goals. Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies. Prepared correspondence, accounting and financial documents for analysis. Planned and executed projects. Effectively controlled the release of proprietary and confidential information for general client lists. Welcomed visitors to office, providing assistance and information about services, assessed needs and directed to appropriate personnel. Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions. Answered and directed incoming calls using multi-line telephone system. Oversaw office inventory by restocking supplies and submitting purchase orders. Organized and distributed incoming mail to appropriate departments daily. Directed to correct personnel each day. Maintained daily calendars, set appointments with clients and planned daily office events. Scheduled and confirmed appointments. Rendered information to callers and drafted office emails. Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules. Assembled and packaged items for shipment, ensuring accurate labeling and documentation. for shipment by generating invoices and setting up courier deliveries. Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily. Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
• Compiled and filed documents and reports for presentation to various stakeholders, facilitating informed decision-making. Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls. Processed payments and updated accounts to reflect balance changes.
• Managed multi-line phone system, directing calls to appropriate departments efficiently.
• Greeted and assisted visitors, ensuring positive first impressions and satisfaction.
• Coordinated appointment scheduling for executives, optimizing daily operations.

• Answered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Exceeded personal sales goals for every quarter. Educated customers on product and service offerings to enhance their purchasing decisions. Offered exceptional customer service to differentiate and promote the company brand. Consulted with customers on latest styles and trends to align product selections with their preferences. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Kept the showroom clean and maintained neat, orderly product displays. Built customer confidence through active listening and tailored feedback to address their concerns. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Offered direction and gave constructive feedback to motivate team members. Held each team member accountable for achieving brand and performance goals. Built and maintained effective relationships with peers and upper management. Attended team meetings each month to voice concerns and offer constructive feedback to others. Unloaded trucks for inventory replenishment in the stockroom., stocked shelves and carried merchandise out on the floor for customers. Informed customers about all product lines and services offered by the company. Handled shipments and organized stock shelves.
• Led cross-functional teams to enhance operational efficiency and improve customer satisfaction.
• Developed and implemented training programs for new associates, increasing team productivity and retention rates.
• Analyzed sales data and inventory levels to optimize stock management and reduce overhead costs.