
Reliable, creative, and highly adaptable operations professional with extensive experience in customer service, shop management, retail sales, inventory, shipping and receiving, and hands-on production support. Known for creating a welcoming, inclusive environment for clients and coworkers while staying organized, calm, and attentive to detail. Brings strong communication skills, long-term creative-industry experience, and a practical, team-oriented approach to daily operations and new projects.
• Support daily production, fulfillment, and warehouse operations for a specialty puzzle manufacturer.
• Operate roller-press and die-cutting equipment as part of the manufacturing process.
• Perform quality control checks to ensure finished products meet visual, packaging, and production standards.
• Pull, pack, and prepare client orders for shipment with attention to accuracy and presentation.
• Assist with shipping, receiving, inventory counts, product organization, and stock replenishment.
• Support retail sales and customer-facing needs as required.
• Train teammates on production tasks, workflow procedures, and quality standards.
• Managed daily front-of-house operations for a landmark tattoo studio with a nationally recognized creative legacy.
• Served as the primary point of contact for clients, artists, vendors, and visitors, providing professional, welcoming, and discreet service.
• Coordinated appointment scheduling, online bookings, in-person consultations, phone inquiries, email communication, and message routing.
• Guided clients through consent forms, release paperwork, appointment preparation, and shop procedures.
• Processed retail sales, client payments, merchandise orders, artwork/book sales, and related customer transactions.
• Handled shipping and receiving for shop merchandise, artwork, books, and supplies.
• Maintained inventory, ordered supplies, supported vendor coordination, and ensured the shop was prepared for daily operations.
• Opened and closed the shop, maintained organized work areas, and supported general upkeep of the studio.
• Followed cleanliness, sanitation, OSHA, and bloodborne pathogen safety protocols in a regulated body-art environment.
• Oversaw sales tracking, cashiering, and bank/payroll deposits with accuracy and confidentiality.
• Represented the Ed Hardy / Tattoo City brand with professionalism, cultural knowledge, and respect for its role in modern tattoo history.