Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aleph KALI

Oakland

Summary

Reliable, creative, and highly adaptable operations professional with extensive experience in customer service, shop management, retail sales, inventory, shipping and receiving, and hands-on production support. Known for creating a welcoming, inclusive environment for clients and coworkers while staying organized, calm, and attentive to detail. Brings strong communication skills, long-term creative-industry experience, and a practical, team-oriented approach to daily operations and new projects.

Overview

33
33
years of professional experience

Work History

Production & Fulfillment Associate

Oakland Puzzle Company
Oakland, CA
02.2025 - Current

• Support daily production, fulfillment, and warehouse operations for a specialty puzzle manufacturer.
• Operate roller-press and die-cutting equipment as part of the manufacturing process.
• Perform quality control checks to ensure finished products meet visual, packaging, and production standards.
• Pull, pack, and prepare client orders for shipment with attention to accuracy and presentation.
• Assist with shipping, receiving, inventory counts, product organization, and stock replenishment.
• Support retail sales and customer-facing needs as required.
• Train teammates on production tasks, workflow procedures, and quality standards.

Shop Operations Manager / Client Services

Ed Hardy's Tattoo City
09.1993 - 12.2024

• Managed daily front-of-house operations for a landmark tattoo studio with a nationally recognized creative legacy.
• Served as the primary point of contact for clients, artists, vendors, and visitors, providing professional, welcoming, and discreet service.
• Coordinated appointment scheduling, online bookings, in-person consultations, phone inquiries, email communication, and message routing.
• Guided clients through consent forms, release paperwork, appointment preparation, and shop procedures.
• Processed retail sales, client payments, merchandise orders, artwork/book sales, and related customer transactions.
• Handled shipping and receiving for shop merchandise, artwork, books, and supplies.
• Maintained inventory, ordered supplies, supported vendor coordination, and ensured the shop was prepared for daily operations.
• Opened and closed the shop, maintained organized work areas, and supported general upkeep of the studio.
• Followed cleanliness, sanitation, OSHA, and bloodborne pathogen safety protocols in a regulated body-art environment.
• Oversaw sales tracking, cashiering, and bank/payroll deposits with accuracy and confidentiality.
• Represented the Ed Hardy / Tattoo City brand with professionalism, cultural knowledge, and respect for its role in modern tattoo history.

Education

GED -

Hayward High
Hayward, CA

Skills

  • Soft Skills:
  • Reliable, steady, and trusted in long-term roles
  • Strong customer-facing presence
  • Cash handling - cashiering - bookkeeping
  • Detail-oriented and organized
  • Comfortable in creative, non-corporate, and public-facing environments
  • Able to work with artists, clients, vendors, and production teams
  • Good judgment, discretion, and professionalism
  • Hands-on, practical, and willing to do both administrative and physical work
  • Parallel to my work experience, I am a longtime musician with deep experience in creative communities, merch sales, studio operations, and hands-on production work
  • Core Skills
  • Operations Support Client Service Front Desk Management Appointment Scheduling Retail Sales Shipping & Receiving Order Fulfillment Inventory Management Quality Control Production Support Vendor Coordination Cash Handling Bank Deposits Workplace Safety OSHA Awareness Bloodborne Pathogen Protocols Team Training Creative Industry Experience Brand Representation Confidential Client Communication Studio / Shop Management

Timeline

Production & Fulfillment Associate

Oakland Puzzle Company
02.2025 - Current

Shop Operations Manager / Client Services

Ed Hardy's Tattoo City
09.1993 - 12.2024

GED -

Hayward High