Alesca Cruz
Brooklyn
Summary
Dedicated case manager with over five years of experience in integrating comprehensive services, fostering strong relationships, and maintaining confidentiality while demonstrating exceptional communication skills. Proven expertise in screening and interviewing individuals from diverse backgrounds, ensuring tailored support for each unique case. Collaborated effectively with medical providers, social workers, and therapists to facilitate access to essential services for over 1,000 patients. Committed to enhancing client outcomes through a holistic approach to care coordination and resource management.
Overview
8
8
years of professional experience
Work History
Case manager
New Horizon Counseling Center
04.2023 - 10.2025
- -Provide Case management support assisting patients
- -Maintained an average monthly case load of about 1000 patients.
- -Partnered with medical professionals, social workers and therapists to ensure clients are met with their need.
Position Case manager
Eclaro
11.2022 - 04.2023
- -Provide non medical help to about 300 elderly patients and disabled individuals.
- -Encourage clients to follow through with programs to better their health.
- -Case management support and patient assistance.
Intake Specialist
White Aid Medical Supply
09.2017 - 08.2020
- Collect payments and managed accurate financial records for agency and clients
- Obtained all necessary clinical information to tailor clients profile according to their needs
- Verified patients eligibility/insurance and resolved any issues
- Maintain strictest confidentiality; adhered to all HIPPA, guidelines/regulations
- Organize and prioritized all work to ensure that delivery of durable medical equipment/incontinence were on schedule
- Provided stellar customer service
- Reviewed medical records to identify diagnosis/procedures
Education
A.A - Business Management
Borough of Manhattan Community College
New York, NYSkills
- Bi-Lingual (English, Spanish)
- Rehabilitation (advanced)
- Social work
- Experienced Psychotherapy
- Career Counseling
- Disability management
- 5 years of experience in customer service
- Self-motivated, professionalism & integrity
- Mac/PC Proficient, Excel, MS Word, PowerPoint, Office Work
Languages
Spanish
Native or Bilingual
Timeline
Case manager
New Horizon Counseling Center
04.2023 - 10.2025
Position Case manager
Eclaro
11.2022 - 04.2023
Intake Specialist
White Aid Medical Supply
09.2017 - 08.2020
A.A - Business Management
Borough of Manhattan Community College