Alesha Morales
Pearland,TX
Summary
Detail-oriented professional with proven expertise in scheduling and customer service. Effectively manages multiple requests while ensuring accurate information and clear communication with customers and team members. Thrives in fast-paced environments, consistently delivering helpful service. Aiming to leverage scheduling and customer service skills in a Flight Scheduling or Operations role at Avelo Airlines.
Overview
1
1
Language
6
6
years of professional experience
Work History
Appointment Scheduler (Remote)
Titan Sprinklers & Irrigation
League City, Tx
04.2024 - Current
- Schedule and coordinate appointments while ensuring accurate dates, times, and customer information.
- Managed multiple scheduling requests and phone calls efficiently in fast-paced environment to ensure timely service.
- Communicated schedule details clearly to enhance customer understanding and team coordination.
- Update and maintain accurate appointment and customer records.
- Assisted with scheduling changes and customer concerns, maintaining professionalism to foster positive customer relationships.
- Prioritize tasks and manage competing requests while maintaining attention to detail.
- Provide friendly and reliable customer service throughout each interaction.
- Answer incoming customer calls and provide professional assistance with service requests and questions.
Pre-K Teacher
Primrose Schools
League City, Texas
02.2021 - 03.2023
- Coordinated daily schedules, activities, and responsibilities to ensure a structured learning environment.
- Fostered strong relationships with parents, coworkers, and school leadership through professional communication.
- Maintained accurate records and followed established procedures.
- Adapted to schedule changes and unexpected situations while remaining calm and organized.
- Collaborated with team members to streamline daily operations and enhance classroom efficiency.
- Built positive relationships through consistent, respectful, and professional communication.
Education
Pearland High School
Pearland, TXSome College (No Degree) - Cosmetology
Remington College
Skills
- Appointment Scheduling
- Calendar & Schedule Coordination
- Data Entry & Record Keeping
- Schedule adjustments
- Customer Service
- Telephone etiquette
- Professional Communication
- Attention to Detail
- Multitasking
- Team Collaboration
- Problem Solving
- Working in Fast-Paced Environments
Languages
English
Professional
Timeline
Appointment Scheduler (Remote)
Titan Sprinklers & Irrigation
04.2024 - Current
Pre-K Teacher
Primrose Schools
02.2021 - 03.2023
Pearland High School
Some College (No Degree) - Cosmetology
Remington College