Tyria August
Houston
Summary
Detail-oriented and highly organized data entry specialist with a proven track record in efficiently managing data and ensuring accuracy. Experienced in both office and remote environments, adept at utilizing data management tools and software. Seeking a remote data entry position to leverage expertise in data integrity, time management, and process optimization.
Overview
6
6
years of professional experience
Work History
Appointment Scheduler (Remote)
Penske Automotive Group
05.2021 - Current
- Perform accurate and efficient data entry tasks, ensuring the timely input of critical customer and appointment information into various databases
- Conduct quality checks to maintain data consistency and integrity, contributing to streamlined operations and accurate reporting
- Adapt effectively to remote work environments, utilizing collaboration tools such as Teams, Zoom, and Google Workspace
- Maintain a high level of product knowledge to assist customers efficiently and handle large volumes of calls and emails
- Prioritize tasks and meet strict deadlines in a fast-paced environment
Customer Service Representative
TTEC
11.2020 - 05.2021
- Utilized data entry software and Microsoft Office Suite to manage customer inquiries and input detailed information into databases
- Demonstrated strong attention to detail and accuracy while maintaining focus in high-pressure situations
- Employed excellent organizational skills to handle multiple customer requests while meeting daily goals
- Effectively communicated with clients through email and phone, ensuring clear and concise interactions
Patient Services Specialist I
Baylor Scott & White Health
03.2019 - 08.2020
- Managed patient records using Epic and Recondo systems, ensuring accurate data entry and strict adherence to HIPAA regulations
- Coordinated medical appointments, scheduled procedures, and maintained updated patient data
- Ensured accurate insurance information was recorded, processed referrals, and collaborated with medical staff to optimize patient care
Education
Associate of Science - Business Management
Central Texas College
Killeen, TX11.2021
High School Diploma - General Studies
Sterling High School
Houston, TX08.2009
Skills
- Quality Control & Data Integrity
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Remote Collaboration (Teams, Zoom, Google Workspace)
- Time Management & Organizational Skills
- Confidentiality & HIPAA Compliance
- Problem Solving & Accuracy
- Data Entry & Clerical Experience
- Epic & EMR Systems
- Scheduling & Appointment Management Software
- Meeting deadlines
Affiliations
President, Texas Chapter, Alpha Lambda Psi MSS Inc., 07/01/18, Present
Military Service
U.S. Navy, E-4, 05/01/09, 08/01/10
Languages
English
Native or Bilingual
Timeline
Appointment Scheduler (Remote)
Penske Automotive Group
05.2021 - Current
Customer Service Representative
TTEC
11.2020 - 05.2021
Patient Services Specialist I
Baylor Scott & White Health
03.2019 - 08.2020
High School Diploma - General Studies
Sterling High School
Associate of Science - Business Management
Central Texas College
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