Versatile, operationally minded and people‑focused professional with experience supporting executives, coordinating cross‑department workflows, and strengthening organizational performance. Brings a foundation in financial services through client advising, documentation review, and accuracy‑driven administrative oversight. Known for improving processes, building HR infrastructure, and serving as a trusted Chief of Staff partner in fast‑paced, high‑expectation environments.
Work History
Chief of Staff/HR Manager
8 Months
Graham Rahal Performance | 12.2025 - Current
Provided comprehensive support to the CEO and CFO, enabling them to focus on critical decision-making and leadership tasks.
Acted as the operational bridge between teams, independently diagnosing workflow issues and implementing process improvements that increased efficiency.
Managed executive communications, ensuring the CEO’s priorities were clearly articulated and executed across the organization.
Championed employee development programs, promoting personal growth and career advancement within the organization.
Implemented culture‑building initiatives that strengthened team cohesion, improved communication, and reinforced the company’s high‑performance values.
Managed employee relations with discretion and fairness, fostering trust and a positive workplace culture.
Directed the implementation of standardized SOPs across 10 GR Brands companies and all departmental operations, ensuring process alignment and operational excellence.
Created and led the company Culture Committee, implementing initiatives to strengthen employee engagement and promote a positive workplace culture.
Commercial Relationship Specialist
2 Years 8 Months
Regions Bank | 03.2023 - 11.2025
Review client reports each morning to verify there are no issues or concerns
Follow correct verification procedures and log proof to mitigate fraud
Collaborated with Treasury Management team to recommend services and products based on clients' needs
Set up joint client meetings with Treasury Management team to ensure client has all services needed
Developed and maintained relationships with clients by going above and beyond
Kept track of loan maturity/renewal dates to ensure we gather financials in time
Gather financial documents from clients for new loan requests and loan renewals
Monitored loan pipelines and coordinated with underwriting and loan fulfillment team to streamline loan processing from application to closing
Support three Relationship Managers with very diverse books of business
Work with SBA team when loans are referred to them
SBA Champion for Mid-America
Piloted new systems and provided feedback
FRC Team Lead/ Assistant Manager
1 Year 7 Months
Regions Bank | 08.2021 - 03.2023
Coach bankers on conversational skills
Develop coaching plans to improve and polish banker's skills
Assumed managerial responsibilities during branch manager's absence when branch manager is not present
Proactively resolve client issues in a timely manner
Advise clients on bank services that best fit their needs
Manage book of business to promote client retention
Ensure documents are in compliance with regulatory standards
Referred clients to in-house financial experts for specialized advice
Reach out to potential clients to generate revenue
Utilize consultative selling skills to uncover client needs
Personal Banker
2 Years 3 Months
Fifth Third Bank | 04.2019 - 07.2021
Advise clients on bank services that best fit their needs
Manage book of business to promote client retention
Ensure documents are in compliance with regulatory standards
Refer clients to in-house financial experts as needed
Reach out to potential clients to generate revenue
Utilize consultative selling skills to uncover client needs
Consistently lead region in lending goals
Lead Customer Service Representative/ Teller
2 Years 1 Month
Fifth Third Bank | 03.2017 - 04.2019
Advanced to banker position
Accept cash and checks for deposit and check for accuracy of items presented
Identify referral opportunities and make relevant referrals
Continuously classified and filed documents to keep the system efficient and all information organized
Managing the cash vault by preparing for incoming and outgoing cash shipments and maintaining required cash levels
Marketing Representative
3 Months
Unique Home Solutions | 12.2016 - 03.2017
Face to face marketing
Arrange home inspections
Represent the company professionally
Attend marketing events to promote business for the company
Consistently exceed sales expectations and quotas
Education
High School Diploma
Perry Meridian High School | Indianapolis, IN
No Degree - Business Administration And Management
Bellevue University | Bellevue, NE | 05-2030
Skills
Pipeline management
Extensive client support experience
Attention to detail
Organization
Self-motivated
Hiring and terminations
Operational improvements
Ethical leadership
Teamwork and collaboration
Excellent communication
Documentation review
Languages
Spanish
Professional Working
Timeline
Chief of Staff/HR Manager
Graham Rahal Performance
12.2025 - CurrentRead More
Commercial Relationship Specialist
Regions Bank
03.2023 - 11.2025Read More
FRC Team Lead/ Assistant Manager
Regions Bank
08.2021 - 03.2023Read More
Personal Banker
Fifth Third Bank
04.2019 - 07.2021Read More
Lead Customer Service Representative/ Teller
Fifth Third Bank
03.2017 - 04.2019Read More
Marketing Representative
Unique Home Solutions
12.2016 - 03.2017Read More
Bellevue University
No Degree from Business Administration And Management