Kayla Gilmore
Account Manager
Vancouver,USA
Summary
Results-driven sales and consulting professional with 10+ years of experience in IT hardware, software, and solutions-based sales, including SaaS and managed services. Cultivates strong client relationships, achieves revenue growth, and provides customized solutions to mid-market and enterprise customers. Skilled in managing large accounts, leading sales teams, and implementing strategic staffing initiatives. Prioritizes customer success and long-term retention.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Staff Augmentation Account Manager
Zones LLC
11.2023 - 09.2024
- Partnered with enterprise clients to align IT workforce solutions with business objectives, optimizing service delivery and retention.
- Delivered managed services and staffing solutions to support IT initiatives across data center, cloud, and networking environments.
- Collaborated with account teams to provide strategic IT consulting and uncover new opportunities within existing accounts.
Advanced Technology Account Executive
Zones LLC
03.2021 - 09.2024
- Led IT solution sales for mid-market and enterprise clients, focusing on managed services, cloud, and security solutions.
- Drove revenue growth by developing tailored service offerings, managing large-scale implementations, and strengthening client relationships.
- Conducted presentations and negotiations with CIOs, IT Directors, and other stakeholders to align technology strategies with business goals.
- Developed technical documentation, including network diagrams and service proposals, to support sales initiatives.
- Worked closely with manufacturer and SI partners to deliver comprehensive IT solutions.
Inside Account Manager - Mid-Market Accounts
Zones LLC
07.2018 - 01.2021
- Managed enterprise client relationships, ensuring account retention and growing revenue across multiple IT service lines.
- Identified and developed sales opportunities in data center, security, and networking, expanding service penetration within key accounts.
- Delivered technical presentations and engaged with cross-functional teams to drive IT strategy alignment.
- Traveled to client sites for in-person meetings and solution demonstrations.
SaaS Account Manager
Sage Software
12.2015 - 05.2017
- Provided technical sales and support for Sage CRE Payroll software, achieving and exceeding sales targets.
- Focused on customer retention through tailored recommendations and proactive engagement strategies.
Education
Associate's Degree - Business Administration
Clark College
Vancouver, WA06.2026
Skills
- Managed Services & IT Consulting Sales
- Enterprise Account Management & Retention
- SaaS Sales & Customer Success
- Talent Acquisition & Staffing Solutions
- Strategic Business Development & Growth
- Microsoft Office Suite
- Microsoft Dynamics CRM
- SAP
- Strategic selling
- Pipeline management
- CRM proficiency
- Verbal and written communication
- Data-driven decision making
- Sales quota achievement
Certification
Cisco Black Belt - Cisco Networking and Data Center, 2020
Leadership And Community Involvement
- Mentor for Emerging IT Sales Professionals
- Volunteer: STEM Education Outreach Programs
Affiliations
- Women in Technology Network
Timeline
Staff Augmentation Account Manager
Zones LLC
11.2023 - 09.2024
Advanced Technology Account Executive
Zones LLC
03.2021 - 09.2024
Inside Account Manager - Mid-Market Accounts
Zones LLC
07.2018 - 01.2021
SaaS Account Manager
Sage Software
12.2015 - 05.2017
Associate's Degree - Business Administration
Clark College
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